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Name: Nathan Steer

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Most Recent Reviews (2/2)

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Banking brought into the 21st century

5
Monzo makes banking simple and efficient. From the ability to instantly freeze or unfreeze your card in the app, to instant notifications for transactions. It makes money management a doddle. The budgeting tools, such as the summary page in the app make it quick and easy to figure out where all of your money is going and where you should probably cut back a little. Pots also aid my budgeting a lot, especially with their scheduled deposit/withdrawal. My bill management is now automated within my bank account. All of the money required for my bills gets locked away in specific pots on pay day so that I can't spend it. Then the money is automatically deposited back into the main bank balance on the days that my bills are paid. This has been a God send for me, someone who is extremely impulsive and struggles to stop myself using money that is needed for something already. The customer support is by far the best I have ever experienced anywhere, let alone from a bank. Chats with the support agents are casual, but professional and efficient. Most issues need to be handled through the in-app text chat, which may not be the ideal method of communication for some, but it's great for me since I suffer from horrid anxiety with phone calls. Mid to late 2018 Monzo did have some issues with under-recruiting support staff and at that time chat requests were sometimes taking days to receive a response. However, Monzo quickly responded by massively scaling up their recruitment program to get it under control. Once support requests were back under control, they explained what went wrong, what they had learned and what they would do to improve. This is a perfect example of the level of transparency that Monzo maintains. But aside from that blip in Monzo's forecasting, the longest I have waited for a response from support on the in-app chat is about 20-30 minutes and issues are often resolved in under 10 minutes after receiving the first response. Reviewed on: 14th January 2019

Amazing Customer Service

5
Monzo has the best customer service team of any bank I have ever seen. A really down to earth team who simply have a pleasant chat with you while they efficiently deal with your issues. Plus, being able to contact support directly through the app rather than having to go out to a website or into a branch is definitely a big plus to me. Reviewed on: 12th November 2018