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Five Lamps reviews

Five Lamps logo
Rated Good • 4.40/5

Five Lamps reviews

Unverified business

Review summary

People rate this company as Good based on 24 product reviews

Average score of 4.40/5
5 star
88%
4 star
0%
3 star
0%
2 star
4%
1 star
8%

Latest positive rating

5/5

Amazing

Easy and fast . Very friendly team . Highly recommended

{"display":"Emma Jade","full_name":"Emma Jade","avatar":{"url":"\/assets\/uploads\/avatars\/users\/146316.png"}}'s avatar

Latest negative rating

1/5

Worst company I have ever had to deal with

This company is just awful and I mean awful. Firstly, they do not look at your application and affordability correctly they add false figures to... This company is just awful and I mean awful. Firstly, they do not look at your application and affordability correctly they add false figures to the affordability which then means you will get declined, I can only think they do this as they can’t lend to everyone but why do they fraudulently add false figures instead of being honest? Secondly, they are rude, unhelpful and take an age to decide on your application, I’ve known people wait a week and still not had an answer. And lastly they act in a way that goes against the FCA and ICO guidelines in that they don’t look after your data correctly especially falsifying data and not having an appeal process? Every loan company as far as I am aware should have an appeal/complaints process but this company said it don’t when I asked for it to be appealed! Shocking! Read more Read less

{"display":"Matt S","full_name":"Matt S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Personal Loans
Matt S 30th March 2023
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About Five Lamps

Five Lamps provide services to socially and financially excluded individuals across the North East and Yorkshire. If you have experience of Five Lamps, write your Five Lamps review today. With your reviews, we can increase trust and transparency in Financial Services.

Five Lamps at a glance

Reviews for Five Lamps

Showing 11 of 24 company reviews

Worst company I have ever had to deal with

Personal Loans • 30th March 2023

This company is just awful and I mean awful. Firstly, they do not look at your application and affordability correctly they add false figures to... This company is just awful and I mean awful. Firstly, they do not look at your application and affordability correctly they add false figures to the affordability which then means you will get declined, I can only think they do this as they can’t lend to everyone but why do they fraudulently add false figures instead of being honest? Secondly, they are rude, unhelpful and take an age to decide on your application, I’ve known people wait a week and still not had an answer. And lastly they act in a way that goes against the FCA and ICO guidelines in that they don’t look after your data correctly especially falsifying data and not having an appeal process? Every loan company as far as I am aware should have an appeal/complaints process but this company said it don’t when I asked for it to be appealed! Shocking! Read more Read less

{"display":"Matt S","full_name":"Matt S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Joke of a company

Personal Loans • 30th March 2022

They blankly refuse to investigate complaints so have had to report them to the FOS

{"display":"YTQueenw26","full_name":"YTQueenw26","avatar":{"url":"\/assets\/uploads\/avatars\/users\/518022.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 2/5

    Loyal customer for 13 year!!!

    I was a loyal customer 13 year!!!! Been there longer than half the staff... I always pay more than recommend as since 2009 that’s what... I was a loyal customer 13 year!!!! Been there longer than half the staff... I always pay more than recommend as since 2009 that’s what I’ve been used to and o always say “ you don’t miss what you never had” so religiously for 13 year paid the same. Put in another and refused it’s laughable it’s gone right downhill some staff have an attitude i won’t mention names! I suggest to all my friends to join and my partner and family I won’t be now !!!!! Read more Read less

    {"display":"Sparkles","full_name":"Sparkles","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loans
    Sparkles 13th October 2021
  • 5/5

    Amazing

    Easy and fast . Very friendly team . Highly recommended

    {"display":"Emma Jade","full_name":"Emma Jade","avatar":{"url":"\/assets\/uploads\/avatars\/users\/146316.png"}}'s avatar
  • 5/5

    Loan

    Very fast and professional funds were in account with 48 hours. Highly recommended

    {"display":"Rayna sumpton ","full_name":"Rayna sumpton ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Fanatic customer service

    Customer service is brilliant get the loan within a few day and doesn’t have any daft re payments

    {"display":"Ella brudenell","full_name":"Ella brudenell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent

    Always helpful when I phone have used these for many years when needed

    {"display":"Vikki","full_name":"Vikki","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loans
    Vikki 7th June 2019
  • 5/5

    Quick and easy

    Great service quick easy response

    {"display":"Donna Thompson ","full_name":"Donna Thompson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very easy and straightforward

    Never had any problems with five lamps. All staff are lovely and friendly. Very easy straightforward process also. Highly recommend

    {"display":"Katie Mcalpine","full_name":"Katie Mcalpine","avatar":{"url":"\/assets\/uploads\/avatars\/users\/142130.png"}}'s avatar
  • 5/5

    Definitely would recommend five lamps loans

    I would highly recommend five lamps loans. I have had very good experiences with five lamps personal loans. Never had an negative experience. Staff are always helpful, polite, friendly.

    {"display":"Kazzie Collins","full_name":"Kazzie Collins","avatar":{"url":"\/assets\/uploads\/avatars\/users\/140979.png"}}'s avatar
  • 5/5

    Very friendly and helpful

    It was a very easy to follow process with friendly staff on the end of the phone to answer any questions. Would definitely recommend them.

    {"display":"Shadow 001","full_name":"Shadow 001","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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