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National Debtline reviews

National Debtline logo
Rated Good 4.40/5

National Debtline reviews

Unverified business Last reviewed within 7 days
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Provides free financial consultations
    Provides free financial consultations
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Good based on 69 product reviews

Average score of 4.40/5
5 star
81%
4 star
9%
3 star
1%
2 star
1%
1 star
7%
Reviews for National Debtline have trended positively over the past 90 days

Latest positive rating

5.00/5

Don’t delay if in debt get help

I was referred to national debt line by citizens advice because I was at the end of my tether with the debts and very very... I was referred to national debt line by citizens advice because I was at the end of my tether with the debts and very very worried about the future as an eight year-old just basic pension I received very informative of advice. They talked to me through a debt relief order which was obtained very quickly and now I feel free and happier to face the future. Read more Read less

{"display":"Jayne y","slug":"user1783540233","deleted_at":null,"created_at":"2026-07-08T19:50:33.000000Z","updated_at":"2026-07-08T19:50:33.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Jayne","last_name":"young","full_name":"Jayne young","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Debt advice
Jayne y 8th July 2026

Latest negative rating

2.00/5

I had to call them 3 times, each time the line was c...

I had to call them 3 times, each time the line was cutoff during main conversation. In the end they just give a list of... I had to call them 3 times, each time the line was cutoff during main conversation. In the end they just give a list of complicate action to do, that was not usefull Read more Read less

About National Debtline

National Debtline is a charity run by the Money Advice Trust.

Working in England, Wales and Scotland, National Debtline have helped millions of people deal with their debts.

They provide free, independent debt advice over the phone and through the webchat service. National Debtline have been helping people in the UK with debt since 1987.

National Debtline at a glance

Contact details

Phone
0808 808 4000
Social media

Reviews for National Debtline

Showing 11 of 69 company reviews Last reviewed within 7 days

Don’t delay if in debt get help

Debt advice 8th July 2026

I was referred to national debt line by citizens advice because I was at the end of my tether with the debts and very very... I was referred to national debt line by citizens advice because I was at the end of my tether with the debts and very very worried about the future as an eight year-old just basic pension I received very informative of advice. They talked to me through a debt relief order which was obtained very quickly and now I feel free and happier to face the future. Read more Read less

Rated Excellent 5.00/5
Read more product reviews

Good experience

Debt advice 18th June 2026

Customer service was alright, good experience from the customer support

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Was very helpful got me to were I needed to...

    Was very helpful got me to were I needed to

  • 5.00/5

    I was at the end of my mind and had no hope left unt...

    I was at the end of my mind and had no hope left until I got help from national debt help line and I can... I was at the end of my mind and had no hope left until I got help from national debt help line and I can see you I have a future they have been my life saver highly recommend Read more Read less

    {"display":"Andy","full_name":"Andy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Andy 13th June 2026
  • 5.00/5

    Familiar and helpful with nice swift updates and ser...

    Familiar and helpful with nice swift updates and service,

  • 5.00/5

    If you have a problem, these are the people...

    If you have a problem, these are the people to go to

    {"display":"Diane R","full_name":"Diane R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Diane R 6th June 2026
  • 5.00/5

    Extremely helpful and understanding organization

    It was 6 months ago that I first encountered the National Debt Line. I guess I thought I was doing OK money wise, I often... It was 6 months ago that I first encountered the National Debt Line. I guess I thought I was doing OK money wise, I often paid the minimum amount on my debts but sometimes missed a payment or two. Well the default charge was only £12 so well worth it! Then, 6 months or so ago my health suddenly took a turn for the worst and for the first time, I shared my money problems with my partner, He enabled me to see that I was was nearly £20.000 in debt to a number of credit cards, store cards and buy now pay later schemes with no where near enough pension income to properly repay the debts. Many of my cards were "maxed out" and I struggled to find the money even for food. He contacted NDL who were wonderful, they helped me prepare a proper budget and provided guidance on how to approach these companies and how to much better manage my money. I have still to resolve all my debts but NDL are there if I want further advice. I have a healthy bank balance now (something I've not had for years) and I don't buy things on credit, including buy now pay later. I can't thank NDL enough. Read more Read less

    {"display":"Sandra G","full_name":"Sandra G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Sandra G 6th June 2026
  • 5.00/5

    Extremely helpful and knowledgeable

    Extremely helpful and knowledgeable

    {"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    David B 5th June 2026
  • 5.00/5

    Statued Barred

    They were so professional, gave me positive feedback on the way forward regarding my situation. They were so courteous and so knowledgeable. I can’t thank... They were so professional, gave me positive feedback on the way forward regarding my situation. They were so courteous and so knowledgeable. I can’t thank them enough enough, and would highly recommend them to anyone who wants advice on any debt related issues. Read more Read less

    {"display":"Penny Kit","full_name":"Penny Kit","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Penny Kit 4th June 2026
  • 4.00/5

    I had debt advice and received very good help the se...

    I had debt advice and received very good help the service.

    {"display":"umaru","full_name":"umaru","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    umaru 4th June 2026
  • 5.00/5

    Excellent service

    My experience with National Debtline was very positive. The advisors were professional, patient, and understanding of my situation. They provided clear information about my options... My experience with National Debtline was very positive. The advisors were professional, patient, and understanding of my situation. They provided clear information about my options and helped me understand how to manage my debts more effectively. I felt listened to and supported throughout the process. The advice was easy to understand, and I appreciated that it was free and impartial. The service gave me more confidence in dealing with my financial situation and planning my next steps. Read more Read less

    Products from National Debtline

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