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National Debtline: Debt advice reviews

View other National Debtline products
4.36
Based on 72 reviews, last reviewed 13th Oct 2026
98% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
79%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
8%

Latest highest rating:

4

Dro advice Explained my opinion very well and no pressure at this difficult time Reviewed on: 13th October 2026
Matthew S's avatar
Matthew S

Latest lowest rating:

1

The advisor did not provide me with any help on my d... The advisor did not provide me with any help on my debts and told me to go to citizens advice for help. Reviewed on: 12th August 2026
Unhelped's avatar
Unhelped
Read all reviews Write a review

About this product

National Debtline is a charity run by the Money Advice Trust.

Working in England, Wales and Scotland, they’ve helped millions of people deal with their debts. They provide free, independent debt advice over the phone and through a webchat service. They’ve been helping people in the UK with debt since 1987.

National Debtline reviews help you find out what it’s really like to be a customer. If you’ve used National Debtline before, you can also leave a review and share your experience.

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National Debtline Debt advice reviews (72)

Dro advice

4
Explained my opinion very well and no pressure at this difficult time Reviewed on: 13th October 2026
Matthew S's avatar
Matthew S

An excellent company with advisors offering professi...

5
An excellent company with advisors offering professional advice in a friendly and informative manner - highly recommended. Reviewed on: 5th September 2026
garyph1's avatar
garyph1

The advisor did not provide me with any help on my d...

1
The advisor did not provide me with any help on my debts and told me to go to citizens advice for help. Reviewed on: 12th August 2026
Unhelped's avatar
Unhelped

Don’t delay if in debt get help

5
I was referred to national debt line by citizens advice because I was at the end of my tether with the debts and very very worried about the future as an eight year-old just basic pension I received very informative of advice. They talked to me through a debt relief order which was obtained very quickly and now I feel free and happier to face the future. Reviewed on: 8th July 2026
Jayne y's avatar
Jayne y

Good experience

5
Customer service was alright, good experience from the customer support Reviewed on: 18th June 2026
Olalekan Kusoro's avatar
Olalekan Kusoro

Was very helpful got me to were I needed to...

5
Was very helpful got me to were I needed to Reviewed on: 17th June 2026
Jacqueline martin's avatar
Jacqueline martin

I was at the end of my mind and had no hope left unt...

5
I was at the end of my mind and had no hope left until I got help from national debt help line and I can see you I have a future they have been my life saver highly recommend Reviewed on: 13th June 2026
Andy's avatar
Andy

Familiar and helpful with nice swift updates and ser...

5
Familiar and helpful with nice swift updates and service, Reviewed on: 8th June 2026
Abdullahi osman 's avatar
Abdullahi osman

If you have a problem, these are the people...

5
If you have a problem, these are the people to go to Reviewed on: 6th June 2026
Diane R's avatar
Diane R

Extremely helpful and understanding organization

5
It was 6 months ago that I first encountered the National Debt Line. I guess I thought I was doing OK money wise, I often paid the minimum amount on my debts but sometimes missed a payment or two. Well the default charge was only £12 so well worth it! Then, 6 months or so ago my health suddenly took a turn for the worst and for the first time, I shared my money problems with my partner, He enabled me to see that I was was nearly £20.000 in debt to a number of credit cards, store cards and buy now pay later schemes with no where near enough pension income to properly repay the debts. Many of my cards were "maxed out" and I struggled to find the money even for food. He contacted NDL who were wonderful, they helped me prepare a proper budget and provided guidance on how to approach these companies and how to much better manage my money. I have still to resolve all my debts but NDL are there if I want further advice. I have a healthy bank balance now (something I've not had for years) and I don't buy things on credit, including buy now pay later. I can't thank NDL enough. Reviewed on: 6th June 2026
Sandra G's avatar
Sandra G

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