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National Debtline: Debt advice reviews

4.40
Based on 66 reviews, last reviewed 13th Jun 2026
4700% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
79%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
8%

Latest highest rating:

5

I was at the end of my mind and had no hope left unt... I was at the end of my mind and had no hope left until I got help from national debt help line and I can see you I have a future they have been my lif... Read more Reviewed on: 13th June 2026
Andy's avatar
Andy

Latest lowest rating:

2

I had to call them 3 times, each time the line was c... I had to call them 3 times, each time the line was cutoff during main conversation. In the end they just give a list of complicate action to do, that ... Read more Reviewed on: 4th June 2026
Tawhid Ahmed's avatar
Tawhid Ahmed

About this product

National Debtline is a charity run by the Money Advice Trust.

Working in England, Wales and Scotland, they’ve helped millions of people deal with their debts. They provide free, independent debt advice over the phone and through a webchat service. They’ve been helping people in the UK with debt since 1987.

National Debtline reviews help you find out what it’s really like to be a customer. If you’ve used National Debtline before, you can also leave a review and share your experience.

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National Debtline Debt advice reviews (66)

I was given great advice on how to deal with my debt.

5
I was given great advice on how to deal with my debt. Reviewed on: 4th June 2026

I spoke to some very friendly and helpful people.

5
I spoke to some very friendly and helpful people. They were lovely, and really helped me. The advice they gave me was excellent. They helped me so much. In short they were brilliant! Reviewed on: 4th June 2026

So helpful and extremely caring.

5
So helpful and extremely caring. Didn't make me feel like I'm a failure Reviewed on: 4th June 2026

It is a great service to use

5
It is a great service to use and they are very helpful Reviewed on: 4th June 2026

I learned that manage money better

3
I learned that manage money better Reviewed on: 4th June 2026

I have a good advice about my situation, thanks for...

5
I have a good advice about my situation, thanks for your support Reviewed on: 4th June 2026

Really gave me good advice and answers to questions...

5
Really gave me good advice and answers to questions that I didn’t even know I needed to know,and the tactics to know especially I was scammed and had the advice to get help to sort it out Reviewed on: 4th June 2026

Brilliant service was so helpful.

5
Brilliant service was so helpful. Reviewed on: 4th June 2026

On hold for over 7 hours

1
Waited on the phone for 7 hours no one ever answered. Did this 7 times never hot an answer contioniously on hold. Gave up after so many days trying. So never got any help at all complete waste of time. Reviewed on: 4th June 2026

National Debtline gave me clear, calm advice when I...

5
National Debtline gave me clear, calm advice when I felt under pressure from a private debt company. They were reassuring and supportive and we discussed next steps to manage the situation. Reviewed on: 4th June 2026

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