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National Debtline: Debt advice reviews

Name: Debt advice
Rating: 4.40 (69 reviews)

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4.40

Based on 69 reviews, last reviewed 8th Jul 2026

5000% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Don’t delay if in debt get help I was referred to national debt line by citizens advice because I was at the end of my tether with the debts and very very worried about the future as... Read more Reviewed on: 8th July 2026

Latest lowest rating:

2

I had to call them 3 times, each time the line was c... I had to call them 3 times, each time the line was cutoff during main conversation. In the end they just give a list of complicate action to do, that ... Read more Reviewed on: 4th June 2026

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About this product

National Debtline is a charity run by the Money Advice Trust.

Working in England, Wales and Scotland, they’ve helped millions of people deal with their debts. They provide free, independent debt advice over the phone and through a webchat service. They’ve been helping people in the UK with debt since 1987.

National Debtline reviews help you find out what it’s really like to be a customer. If you’ve used National Debtline before, you can also leave a review and share your experience.

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National Debtline Debt advice reviews (69)

Excellent service

My experience with National Debtline was very positive. The advisors were professional, patient, and understanding of my situation. They provided clear information about my options and helped me understand how to manage my debts more effectively. I felt listened to and supported throughout the process. The advice was easy to understand, and I appreciated that it was free and impartial. The service gave me more confidence in dealing with my financial situation and planning my next steps. Reviewed on: 4th June 2026

I had to call them 3 times, each time the line was c...

I had to call them 3 times, each time the line was cutoff during main conversation. In the end they just give a list of complicate action to do, that was not usefull Reviewed on: 4th June 2026

Debtline Advice And Next Steps...

I was required to use National Debt Line (NDL) following the draconian steps by my Local Authority (LA, Leicester City Council) and council tax issue to engage bailiffs despite (a) A vulnerable adult being involved, and (b) Failures to properly carry out their statutory duties. Firstly, this is a self help service, that means that NDL will NOT deal with any debt demand for you, but they will provide you with the resources and tools with your particular circumstances and case from their resource pool. Secondly, for me the advice given by debt line was ok, but I think it needs to be finer tuned to take into account the fact that the LA’s involved was plainly showing am offensive bold two fingers to statutory processes and the rule of law. NDL’s response seemed to imply that the LA was implicitly correct, when the LA was clearly not and abusing its raw power. There was no resolution from NDL on this point, and it felt as if had to raid my life pension fund to remedy my situation which was clearly owing to acts, omissions and failures of the LA to properly carry out their statutory duties and legislation. I used the NDL resource pool, but the LA’s agents (bailiffs) simply ignored letter despite their BS code of professional conduct. In short all the bailiffs code of conduct is all a scam of caring and taking into account vulnerable agents,… all they are interested in one thing and one thing only, so long they get PAID by the LA for inflicting their unilateral abuse despite an vulnerabilities, they will inflict abuse, abuse and abuse,…simply because the LA have ultimate MONETARY power and most bailiffs completely lack any professionalism and scruples. In the end my situation was resolved by approaching my MP and the LA (Leicester City Council) covered up their acts of MALFEASANCE. Regretfully my MP did not pursue the matter any further with the LA. All in all, NDL are an excellent resource of resources from what authorities ought to do, but for me comes short when the authorities fail to comply with their statutory duties and the NDL forms of active redress which are often time limited against bailiffs coming in to dispatch you. Reviewed on: 4th June 2026

I was given great advice on how to deal with my debt.

I was given great advice on how to deal with my debt. Reviewed on: 4th June 2026

I spoke to some very friendly and helpful people.

I spoke to some very friendly and helpful people. They were lovely, and really helped me. The advice they gave me was excellent. They helped me so much. In short they were brilliant! Reviewed on: 4th June 2026

So helpful and extremely caring.

So helpful and extremely caring. Didn't make me feel like I'm a failure Reviewed on: 4th June 2026

It is a great service to use

It is a great service to use and they are very helpful Reviewed on: 4th June 2026

I learned that manage money better

I learned that manage money better Reviewed on: 4th June 2026

I have a good advice about my situation, thanks for...

I have a good advice about my situation, thanks for your support Reviewed on: 4th June 2026

Really gave me good advice and answers to questions...

Really gave me good advice and answers to questions that I didn’t even know I needed to know,and the tactics to know especially I was scammed and had the advice to get help to sort it out Reviewed on: 4th June 2026

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View resource hub

National Debtline: Debt advice reviews

5000% increase in 5 star reviews

500% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review National Debtline: Debt advice now

National Debtline Debt advice reviews (69)

Excellent service

I had to call them 3 times, each time the line was c...

Debtline Advice And Next Steps...

I was given great advice on how to deal with my debt.

I spoke to some very friendly and helpful people.

So helpful and extremely caring.

It is a great service to use

I learned that manage money better

I have a good advice about my situation, thanks for...

Really gave me good advice and answers to questions...

Review National Debtline: Debt advice now

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