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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

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4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Very easy to talk to them .

Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

When you are in debt, you feel afraid and ashamed.

When you are in debt, you feel afraid and ashamed. The non-judgemental approach made it easier to be open with the debt. And the support that I have received makes me feel in control rather than afraid of what I owe. Reviewed on: 12th May 2026

Faultless service

I’m over half way through my plan and I can’t fault the service. They’ve been polite and helpful throughout and the website allows you to keep track of your debt repayments Reviewed on: 12th May 2026

Stepchange changed my life

Stepchange changed my life and lifted the shame I felt about the debt I had accrued helping my parents. I felt so worried that I couldn't pay off the debt but I approached Stepchange and they suggested many ways in which I could get myself back on track. I also work in Finance so worried about my job but they walked me through that process too. Cant thank them enough. Reviewed on: 12th May 2026

Absolutely amazing in every way!

Absolutely amazing in every way! I have been using Stepchange for a few years now as my work hours had reduced due to a back injury and I couldn’t keep up with credit card payments, using Stepchange has allowed me to to put all debts into one affordable monthly direct debit and has taken a lot of stress of my shoulders. I would advise anyone struggling to give them a go you will not be disappointed. Reviewed on: 12th May 2026

Easy to set up and totally supported.

Easy to set up and supported all along the way. Website easy to navigate and you can make adjustments to your plan if needed. Excellent customer service and total peace of mind, I honestly don't know what I would have done without StepChange. Reviewed on: 12th May 2026

Very helpful & informative guidance.

Very helpful and informative guidance. Clear communication at all times with my repayment process and clearing my debt. Everyone was so nice! Reviewed on: 12th May 2026

StepChange did exactly that.

StepChange did exactly that.Changed my life step by step.! Found myself in financial and embarrassing difficulties. My friend told me about Stepchange and I've never looked back.Always at the end of the phone to help Reviewed on: 12th May 2026

Number one choice

Excellent service I am so grateful for the support they have given me for the last two years can’t thank them enough highly appreciated and recommend. Reviewed on: 12th May 2026

Excellent Service

I have nothing but praise for the services provided by Step Change. If you have money worries then contact them as they will produce a repayment plan for you which will give you piece of mind and help to ease your worries. Reviewed on: 12th May 2026

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