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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Reliable institution

Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Helpful and peace of mind

Step change are an excellent organisation that helps to get ontop of your finances . They have a human face Reviewed on: 1st July 2026

I first contacted StepChange after i lost my job.

I first contacted StepChange after i lost my job. It was a very bad time in my life.I wasso impressed by the staff who made such a difference to my wellbeing. They were reassuring and so helpfell. Reviewed on: 1st July 2026

Probably saved my life can't thank you enough

Probably saved my life can't thank you enough Reviewed on: 30th June 2026

The best phone call I made

The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been more helpful and didn’t judge me It was upsetting for me ok having to tell a stranger all your money you owe people bills but after I got through the journey I came off the phone and it was such a relief if anyone has problems please please phone step changes Reviewed on: 29th June 2026

Non judgemental and really support you what ever you...

Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Very supportive and kind understanding of my situati...

Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Kind, realistic and practical support ..

I was really struggling after leaving my husband and stepchange helped me find a solution that meant I could manage to support myself and daughter on my one income . I’ve had changes since then and step change continue to offer amazing , kind , realistic support . Reviewed on: 27th June 2026

Fantastic service, very easy to complete the applica...

Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Supported me through every stage of my IVA

Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt like I was on my own. Whenever things got complicated, someone was at the end of the phone. Genuinely can't fault the support. Reviewed on: 25th June 2026

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