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StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 14,670 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended positively over the past 90 days

Latest positive rating

5/5

Step Change is an Excellent Organisation

Step Change is an invaluable organisation who make the process simple and reduces stress.

{"display":"RJ","full_name":"RJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Debt Management
RJ 24th June 2025

Latest negative rating

2/5

My payments are not aligned with the date required b...

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report

{"display":"Magda ","full_name":"Magda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for StepChange products

About StepChange

StepChange is a "debt charity" which has offered debt management programmes to consumers since 1992. if you're looking for a debt management provider, read our reviews to see what our community has to say about Step Change, or if you've already used one of their programmes, leave a review of your own to help others make their own decisions.

StepChange at a glance

Reviews for StepChange

Showing 11 of 14670 company reviews • Last reviewed within 7 days

Step Change is an Excellent Organisation

Debt Management • 24th June 2025

Step Change is an invaluable organisation who make the process simple and reduces stress.

{"display":"RJ","full_name":"RJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
RJ
Rated Excellent • 5/5
Read more product reviews

My payments are not aligned with the date required b...

Debt Management • 23rd June 2025

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report

{"display":"Magda ","full_name":"Magda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
Read more product reviews
  • 5/5

    From the moment i First made contact with Step Chang...

    From the moment i First made contact with Step Change, I found them to be professional, Helpful, supportive and easy to deal with they literally... From the moment i First made contact with Step Change, I found them to be professional, Helpful, supportive and easy to deal with they literally did everything for me & I'm now debt free. Read more Read less

    {"display":"Lu","full_name":"Lu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Lu 23rd June 2025
  • 5/5

    I was in a financial nightmare.

    I was in a financial nightmare. I couldn’t keep up with the minimum payments on credit cards and a loan. Every month was a worry... I was in a financial nightmare. I couldn’t keep up with the minimum payments on credit cards and a loan. Every month was a worry and I was only paying the interest. I had heard about Stepchange online. Rang them and they set out a plan to pay my debts at a rate l can manage. They did all work-got in touch with my debtors and arranged it all. I feel so much better, they stay informed from them and review my plan so l know how much and long I have to pay my debt back, at a rate I can manage. Read more Read less

    {"display":"Sharon ","full_name":"Sharon ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Helped reduce the stress I was experiencing.

    Helped reduce the stress I was experiencing.

    {"display":"LM","full_name":"LM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    LM 23rd June 2025
  • 5/5

    StepChange Review

    It clearly is not a nice topic to have to face up to and deal with but StepChange made it so much easier by being... It clearly is not a nice topic to have to face up to and deal with but StepChange made it so much easier by being helpful, considerate and also knowledgeable and effective. Read more Read less

    {"display":"John R","full_name":"John R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    John R 23rd June 2025
  • 5/5

    Best phone call I made!

    When I first contacted stepchange I couldn’t see a way out of my debt, I was so stressed and worried, but they helped me with... When I first contacted stepchange I couldn’t see a way out of my debt, I was so stressed and worried, but they helped me with monthly affordable payments and now i’m finally debt free! Read more Read less

    {"display":"Leann","full_name":"Leann","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Leann 22nd June 2025
  • 5/5

    Really helpful and knowledgeable

    Really helpful and knowledgeable

    {"display":"Amanda F","full_name":"Amanda F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A debt management plan via StepChange has helped us...

    A debt management plan via StepChange has helped us get on top of our debt. We are finally paying down our debts instead of increasing... A debt management plan via StepChange has helped us get on top of our debt. We are finally paying down our debts instead of increasing it. On the path to becoming debt free. Read more Read less

    {"display":"Stuart M","full_name":"Stuart M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Not bad thx.

    Not bad thx. They helped me to freeze my debt

    {"display":"Yavuz","full_name":"Yavuz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Yavuz 21st June 2025
  • 4/5

    Stepchange Review

    Been with them for over 9 years always very helpful.

    {"display":"Mrs Angela G","full_name":"Mrs Angela G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from StepChange

    Showing all products offered by StepChange

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