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StepChange reviews

Step Change logo
Rated Excellent • 4.92/5

StepChange reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 16,858 product reviews

Average score of 4.92/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended negatively over the past 90 days

StepChange’s Debt advice really lifts the weight of debt off your shoulders with kind, non-judgemental support and clear, manageable plans. People felt relief knowing their debts were organised into one affordable payment and appreciated how staff handled creditors for them. Some found communication with creditors tricky and worried about credit score impacts, but overall the service gave peace of mind and hope.

Positive themes

  • StepChange’s staff are friendly, understanding and make debt feel manageable.
  • StepChange made paying off debts easy with one affordable monthly payment.
  • StepChange’s free service took away stress and helped me regain control.

Negative themes

  • It can be hard to get through to StepChange by phone sometimes.
  • Some found communication with creditors confusing or delayed resolution.
  • Debt plans can affect credit scores and cause worries about renewals.
Summarised by AI
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About StepChange

StepChange give free and non-judgemental debt advice and support to people across the UK.

Since 1993, the StepChange team have helped over 7.5 million people take back control of their finances. The impartial and free debt advice provided by StepChange has been accredited by MoneyHelper.

Online StepChange support is available 24 hours a day, seven days a week or you can speak to a member of the team over the phone.

StepChange at a glance

Contact details

Phone
0800 138 1111
Email
[email protected]
Main address
StepChange Debt Charity, 123 Albion Street, Leeds, LS2 8ER
Social media

Reviews for StepChange

Showing 11 of 16858 company reviews • Last reviewed within 7 days

Excellent.

Debt advice • 26th May 2026

Excellent. Really lively people.

{"display":"Claire Ansell","full_name":"Claire Ansell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1598266.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Because, I did not get cost of living and you said...

Debt advice • 26th May 2026

Because, I did not get cost of living and you said it in my review budget.I feel sad.

{"display":"Katherine A","full_name":"Katherine A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3.00/5
Read more product reviews
  • 5.00/5

    Excellent customer service.

    Excellent customer service. Listened carefully and showed empathy.

    {"display":"Samia k","full_name":"Samia k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Samia k 26th May 2026
  • 5.00/5

    Don’t know what I had done without them

    Completely put my mind at ease, didn’t feel judged in anyway.

    {"display":"Lou P","full_name":"Lou P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Lou P 26th May 2026
  • 5.00/5

    If you're struggling with debt, contact StepChange!

    Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings.... Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings. Was able to set up a manageable repayment plan. I provided them with all my details of my creditors and they contacted them in my behalf, so no having to call each creditor to explain my situation. Any updates I just email StepChange and they sort it out for me within a few days. Best thing of all StepChange don't charge you any fees like others do. Read more Read less

    {"display":"Mohammed H","full_name":"Mohammed H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    From the first contact to the continued ongoing supp...

    From the first contact to the continued ongoing support STEPCHANGE have made a difficult and stressful situation seem very manageable.

    {"display":"Chris Fife","full_name":"Chris Fife","avatar":{"url":"\/assets\/uploads\/avatars\/users\/641212.png"}}'s avatar
  • 5.00/5

    The help I needed.

    Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable... Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments giving my family a constructive way forward. Read more Read less

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    John 25th May 2026
  • 5.00/5

    Supportive,l and professional.

    Supportive,l and professional. Did exactly what they said they would. Clear advice, so glad to be debt free in 6 weeks

    {"display":"Jo","full_name":"Jo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Jo 25th May 2026
  • 5.00/5

    Step Change put my mind to rest by working out an af...

    Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and executed.

    {"display":"Corinne W","full_name":"Corinne W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Corinne W 24th May 2026
  • 5.00/5

    Helped with organising my bills to pay of my debts r...

    Helped with organising my bills to pay of my debts reliving the stress that built up

    {"display":"Tara Jessop","full_name":"Tara Jessop","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1596341.png"}}'s avatar
  • 5.00/5

    Depth hepl

    Step change hepled us through a very difficult time in our life. And help to resolve a situation with depth due to a change in... Step change hepled us through a very difficult time in our life. And help to resolve a situation with depth due to a change in our health issues that we were unable to do. They're advise and support is truly appreciated. Excellent service when you need it. Read more Read less

    {"display":"Nicola C","full_name":"Nicola C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Nicola C 24th May 2026

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