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StepChange reviews

Step Change logo
Rated Excellent • 4.92/5

StepChange reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 18,680 product reviews

Average score of 4.92/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended negatively over the past 90 days

StepChange’s Debt advice really lifts a huge weight off your shoulders with friendly, understanding staff who make the whole process easy and non-judgmental. Many found their debt plans manageable and appreciated the peace of mind and support through tough times. However, some struggled with poor communication, long waits to get through, and issues with creditor contact that added stress.

Positive themes

  • StepChange’s staff are friendly, understanding and make debt advice easy and stress-free. (68 mentions)
  • StepChange’s Debt advice plans make payments affordable and reduce worry about creditors. (12 mentions)
  • StepChange’s service gave me peace of mind and helped me sleep better at night. (5 mentions)

Negative themes

  • Getting through to StepChange by phone is a nightmare with long waits and no reply. (5 mentions)
Summarised by AI
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About StepChange

StepChange give free and non-judgemental debt advice and support to people across the UK.

Since 1993, the StepChange team have helped over 7.5 million people take back control of their finances. The impartial and free debt advice provided by StepChange has been accredited by MoneyHelper.

Online StepChange support is available 24 hours a day, seven days a week or you can speak to a member of the team over the phone.

StepChange at a glance

Contact details

Phone
0800 138 1111
Email
[email protected]
Main address
StepChange Debt Charity, 123 Albion Street, Leeds, LS2 8ER
Social media

Reviews for StepChange

Showing 11 of 18680 company reviews • Last reviewed within 7 days

Step Change hugely help me

Debt advice • 11th August 2026

Step Change team help me hugely with my financial problem.A huge thank you to all of you .

{"display":"Maria Ayong","full_name":"Maria Ayong","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Take the step to change

Debt advice • 9th August 2026

Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to... Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a breakdown and thought the only way out was not to be here. After speaking to a lovely person from stepchange, they made me feel less ashamed and not the only one. Its only money they said, and its not the end of the world.We can help you . Ive never looked back. Read more Read less

{"display":"Caroline Foley","full_name":"Caroline Foley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/626734.png"}}'s avatar
Rated Excellent • 5.00/5
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  • 5.00/5

    They helped me a lot took pressure of off me so I no...

    They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul

    {"display":"Anne C","full_name":"Anne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Anne C 5th August 2026
  • 5.00/5

    It was good.

    It was good. Staff communication etc…

    {"display":"Peta ","full_name":"Peta ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Peta 30th July 2026
  • 5.00/5

    Supportive team, Helpful controllable solutions

    After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me in... After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me in so many ways. It lifted so many of my anxieties and worries and i am so happy i chose to seek advice with them. I have been on a manageable plan for 3 years and feel in control of my debts. Whenever i have spoken to anyone for advice all the team have been amazing, friendly and so incredibly supportive. Read more Read less

    {"display":"Laura O","full_name":"Laura O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Laura O 28th July 2026
  • 5.00/5

    £27,000 of debt ?

    At a point in my life I had no clue what to do about debt , I was told to give step change a ring... At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionate, no judging just helped me get my debts under control and took all the stress away . I can’t thank them enough for the help I received, THANKYOU STEPCHANGE!!! Read more Read less

    {"display":"Darren d","full_name":"Darren d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Darren d 27th July 2026
  • 5.00/5

    Made me feel at ease explaining my situation, helped...

    Made me feel at ease explaining my situation, helped us so much

    {"display":" Lmozo","full_name":" Lmozo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Lmozo 25th July 2026
  • 5.00/5

    Professional, friendly and vey helpful.

    Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known .

    {"display":"Ali Molaei","full_name":"Ali Molaei","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1219992.png"}}'s avatar
    Debt advice
    Ali Molaei 23rd July 2026
  • 5.00/5

    Hi my name is Albert .

    Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated.... Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks and God bless you. Kind regards Albert. Read more Read less

    {"display":"Albert Nnokwutem ","full_name":"Albert Nnokwutem ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Escaped my debt with step change help

    I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place... I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/5/2021 I have paid two off three to go and should finish all payments by January 2027 any problem they sort it all out which I had one with the selling of one debt but they sorted and the new company that had the debt were great. Would highly recommend stepchange 100% thanks for everything very happy customer Read more Read less

    {"display":"Patricia rose","full_name":"Patricia rose","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Just do it with StepChange

    StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement.

    {"display":"Jeffrey C","full_name":"Jeffrey C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Jeffrey C 15th July 2026

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