Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page
Link copied

StepChange reviews

Step Change logo
Rated Excellent • 4.96/5

StepChange reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 11,177 product reviews

Average score of 4.96/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent care in a crisis

My partner had a health issue which ended his employment and ability to work. We didn't have any arrears but knew we couldn't keep up... My partner had a health issue which ended his employment and ability to work. We didn't have any arrears but knew we couldn't keep up repayments we were advised to speak to stepchanfe and the support they provided and continue to do so is exceptional they took away all of the stress an amazing company especially for those like us,who would never have dreamed we would be in this position but you never know what's around the corner. Read more Read less

{"display":"MoonBeam","full_name":"MoonBeam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Poor advice

My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We... My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We went to StepChange for help, although their service was excellent I feel we were given wrong advice. We were advised to ignore any letters sent by creditors which resulted in a default on my husband's credit score for the sake of a small overdraft. Fast forward 3 years and all our debts were cleared and we were ready to look for a mortgage to find only 1 lender would consider us due to the default on my husband's credit score. It caused so much unnecessary stress and we are paying through our nose in interest now. Read more Read less

{"display":"Leanne M","full_name":"Leanne M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Debt Management
Leanne M 22nd April 2025
See more reviews for StepChange products

About StepChange

StepChange is a "debt charity" which has offered debt management programmes to consumers since 1992. if you're looking for a debt management provider, read our reviews to see what our community has to say about Step Change, or if you've already used one of their programmes, leave a review of your own to help others make their own decisions.

StepChange at a glance

Reviews for StepChange

Showing 11 of 11177 company reviews • Last reviewed within 7 days

Excellent care in a crisis

Debt Management • 9th May 2025

My partner had a health issue which ended his employment and ability to work. We didn't have any arrears but knew we couldn't keep up... My partner had a health issue which ended his employment and ability to work. We didn't have any arrears but knew we couldn't keep up repayments we were advised to speak to stepchanfe and the support they provided and continue to do so is exceptional they took away all of the stress an amazing company especially for those like us,who would never have dreamed we would be in this position but you never know what's around the corner. Read more Read less

{"display":"MoonBeam","full_name":"MoonBeam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

StepChange is a live saver.

Debt Management • 9th May 2025

StepChange is a live saver. Sleepless nights are a thing of the past. It made all the difference for someone to show that there was... StepChange is a live saver. Sleepless nights are a thing of the past. It made all the difference for someone to show that there was a way forward and eventually to become debt free. Read more Read less

{"display":"Lucile ","full_name":"Lucile ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Put you at ease straightaway.

    Put you at ease straightaway. Great service and warm and friendly. Attentive and professional.

    {"display":"MJ","full_name":"MJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    MJ 8th May 2025
  • 5/5

    What to say?

    What to say? They sorted me out proper when I was in a very tight spot.Cant complain, absolute life savers

    {"display":"Shaila S","full_name":"Shaila S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1216217.png"}}'s avatar
  • 1/5

    Poor advice

    My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We... My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We went to StepChange for help, although their service was excellent I feel we were given wrong advice. We were advised to ignore any letters sent by creditors which resulted in a default on my husband's credit score for the sake of a small overdraft. Fast forward 3 years and all our debts were cleared and we were ready to look for a mortgage to find only 1 lender would consider us due to the default on my husband's credit score. It caused so much unnecessary stress and we are paying through our nose in interest now. Read more Read less

    {"display":"Leanne M","full_name":"Leanne M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Leanne M 22nd April 2025
  • 5/5

    Recommended

    Very positive experience, extremely helpful staff, helped every step of the way with my DMP, highly recommended to anyone who needs help can't praise them enough.

    {"display":"Jason c","full_name":"Jason c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Jason c 16th March 2025
  • 5/5

    Much easier and more helpful than expected.

    Much easier and more helpful than expected. A big relief.

    {"display":"Tobias P","full_name":"Tobias P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1105925.png"}}'s avatar
    Debt Management
    Tobias P 13th February 2025
  • 5/5

    Stepchange have helped all along with my debts, take...

    Stepchange have helped all along with my debts, taken all my worries away and i know they are there if i need them, thank you.

    {"display":"Joe crowther ","full_name":"Joe crowther ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Step Change Survey

    Advisors always helpful and do their best to answer any queries I have. They are very pleasant, polite and professional.

    {"display":"Jean Sceal","full_name":"Jean Sceal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Jean Sceal 9th October 2024
  • 5/5

    StepChange have helped immensely with my debt.

    StepChange have helped immensely with my debt. They have managed to get me into a manageable position with my finances within a short time by... StepChange have helped immensely with my debt. They have managed to get me into a manageable position with my finances within a short time by setting me up with a debt management plan. When I think back to how much stress and pressure I felt under before their help, I can't even begin to thank them enough for helping me get back on top of everything and get on with my life! Thank you so much StepChange! Read more Read less

    {"display":"Ryan M","full_name":"Ryan M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1060702.png"}}'s avatar
    Debt Management
    Ryan M 22nd September 2024
  • 5/5

    They are very helpful, understanding and efficient.

    They are very helpful, understanding and efficient.

    {"display":"Helen E","full_name":"Helen E","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1056419.png"}}'s avatar
    Debt Management
    Helen E 4th September 2024

    Products from StepChange

    Showing all products offered by StepChange

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice