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StepChange reviews

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Rated Excellent 4.95/5

StepChange reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 16,511 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended negatively over the past 90 days

StepChange’s Debt advice really lifts the weight of debt off your shoulders with kind, non-judgemental support and clear, manageable plans. People felt relief knowing their debts were organised into one affordable payment and appreciated how staff handled creditors for them. Some found communication with creditors tricky and worried about credit score impacts, but overall the service gave peace of mind and hope.

Positive themes

  • StepChange’s staff are friendly, understanding and make debt feel manageable.
  • StepChange made paying off debts easy with one affordable monthly payment.
  • StepChange’s free service took away stress and helped me regain control.

Negative themes

  • It can be hard to get through to StepChange by phone sometimes.
  • Some found communication with creditors confusing or delayed resolution.
  • Debt plans can affect credit scores and cause worries about renewals.
Summarised by AI
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About StepChange

StepChange give free and non-judgemental debt advice and support to people across the UK.

Since 1993, the StepChange team have helped over 7.5 million people take back control of their finances. The impartial and free debt advice provided by StepChange has been accredited by MoneyHelper.

Online StepChange support is available 24 hours a day, seven days a week or you can speak to a member of the team over the phone.

StepChange at a glance

Contact details

Phone
0800 138 1111
Email
[email protected]
Main address
StepChange Debt Charity, 123 Albion Street, Leeds, LS2 8ER
Social media

Reviews for StepChange

Showing 11 of 16511 company reviews Last reviewed within 7 days

Help when needed...

Debt advice 9th May 2026

when I was having trouble a few years ago your staff were extremely helpful and I would still have been a terrible place without their help

Rated Excellent 5/5
Read more product reviews

Help available when needed

Debt advice 9th May 2026

You helped me to sort out my affairs and stopped the worrying.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Supportive and Understanding During a Difficult Time

    I was really anxious about dealing with my debts, but StepChange made the whole process much easier than I expected. They’ve been supportive, respectful and... I was really anxious about dealing with my debts, but StepChange made the whole process much easier than I expected. They’ve been supportive, respectful and understanding throughout, especially when my income changed recently. Having a manageable plan in place has made a huge difference to my stress levels and helped me feel back in control of my finances again. I’m very grateful for the support and would highly recommend them. Read more Read less

    {"display":"ADAM","full_name":"ADAM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    ADAM 9th May 2026
  • 5/5

    This was the best thing I have done.

    This was the best thing I have done. The staff are amazing they are calm and understanding.

  • 5/5

    Unbearable amount of debt I was paying each month, b...

    Unbearable amount of debt I was paying each month, but with the help of stepchange they managed to get my payments down to a very... Unbearable amount of debt I was paying each month, but with the help of stepchange they managed to get my payments down to a very small affordable amount. Thank you very much step change.I simply could not have done that myself, I can’t praise them enough. Read more Read less

    {"display":"Robert H","full_name":"Robert H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Robert H 9th May 2026
  • 5/5

    Fantastic service!

    3 years ago I realised I was beginning to struggle to make ends meet. I contacted my two daughters and went through things with them.... 3 years ago I realised I was beginning to struggle to make ends meet. I contacted my two daughters and went through things with them. My elder daughter works as a manager for the homeless and people struggling with their finances, she always recommends Stepchange and suggested the same to me. She and my younger daughter both helped me set up with yourselves, which was so easy to do and you were incredibly helpful. I am feeling so much better in myself and managing perfectly so, thank you very much. I would certainly recommend you to friends and family if needed. Read more Read less

  • 5/5

    Just found staff to be so helpful kind and understan...

    Just found staff to be so helpful kind and understanding when you may feel debt companies are the last resort

    {"display":"Sue","full_name":"Sue","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Sue 9th May 2026
  • 5/5

    They were there when no body else was.

    They were there when no body else was.

  • 5/5

    At a time when I needed professional support and a w...

    At a time when I needed professional support and a way to manage the debt I had, StepChange provided me a lifeline and way in... At a time when I needed professional support and a way to manage the debt I had, StepChange provided me a lifeline and way in which to not only get the debt paid off, but helped with the stresses of dealing with the banks that refused to give me any help at this point. Read more Read less

    {"display":"J","full_name":"J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    J 9th May 2026
  • 5/5

    Always helpful and understanding,

    Always helpful and understanding,

    {"display":"Angela B","full_name":"Angela B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Angela B 9th May 2026
  • 5/5

    Stress Free

    For years I was paying a dept management company to help me with my dept.. What I stupidly didn’t know was out of the £120... For years I was paying a dept management company to help me with my dept.. What I stupidly didn’t know was out of the £120 I was paying them they were taking nearly 50% for themselves, I was so angry with myself for realising this is what they do. I was on with one the companies I owes money to and told them about my and the management company looking after it, they told me about Stepchange, I phone them and as soon as I heard from the Stepchange’s employee he put me at ease right away, he help me setup my account and told me every penny I pay them goes towards paying off my debt. When think of the money I paid this management company I felt sick, I said to myself that’s the past forget about it so much stress has been taken away from me as soon as I started using Stepchange’s. Read more Read less

    {"display":"BigMerv","full_name":"BigMerv","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    BigMerv 9th May 2026

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