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StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 14,710 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended positively over the past 90 days

Latest positive rating

5/5

I didn’t know who to turn to , I phoned stepchange a...

I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off

{"display":"Sharie","full_name":"Sharie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Debt Management
Sharie 21st August 2025

Latest negative rating

2/5

My payments are not aligned with the date required b...

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report

{"display":"Magda ","full_name":"Magda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for StepChange products

About StepChange

StepChange is a "debt charity" which has offered debt management programmes to consumers since 1992. if you're looking for a debt management provider, read our reviews to see what our community has to say about Step Change, or if you've already used one of their programmes, leave a review of your own to help others make their own decisions.

StepChange at a glance

Reviews for StepChange

Showing 11 of 14710 company reviews • Last reviewed within 14 days

I didn’t know who to turn to , I phoned stepchange a...

Debt Management • 21st August 2025

I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off

{"display":"Sharie","full_name":"Sharie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

They are very professional on the phone and they alw...

Debt Management • 18th August 2025

They are very professional on the phone and they always keep you posted about your payment and let you know what is going on with your payments

{"display":"Hugh Carabine","full_name":"Hugh Carabine","avatar":{"url":"\/assets\/uploads\/avatars\/users\/376565.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Thank you so much for your help StepChange :)

    I am very pleased with the service because when I had serious health problems and lost my job, they helped me with my bank debts... I am very pleased with the service because when I had serious health problems and lost my job, they helped me with my bank debts so that I could sleep peacefully and not be afraid that a debt collector would knock on my door and get into even more trouble. Read more Read less

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/uploads\/avatars\/users\/770632.png"}}'s avatar
    Debt Management
    Anonymous 17th August 2025
  • 5/5

    StepChange has really helped me

    StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance.

    {"display":"Canyon Nobrega-Jones","full_name":"Canyon Nobrega-Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/256236.png"}}'s avatar
  • 5/5

    Professional and understanding.

    Professional and understanding.. fantastic help in managing dept. Would highly recommended..

    {"display":"Lou","full_name":"Lou","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Lou 5th August 2025
  • 5/5

    They help set me upon a plan thats working.

    They help set me upon a plan that’s working.

    {"display":"Zee","full_name":"Zee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Zee 27th July 2025
  • 5/5

    From sleepless nights to stress free.

    Stepchange took all the worry and stress away, customer service is outstanding. Any issues I’ve had have been dealt with professionally. I cannot thank all involved enough, thank you…

    {"display":"M J","full_name":"M J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1287432.png"}}'s avatar
    Debt Management
    M J 25th July 2025
  • 5/5

    Stepchang benifits

    Stepchange has been very helpful with keeping my debts undercontrol and solving trhoise issue which would have ben to difficult on my own.

    {"display":"Brian Holt","full_name":"Brian Holt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Step change can change your life

    Every time I speak to a stepchange person, they make you feel completely at ease.

    {"display":"Tom C","full_name":"Tom C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Tom C 18th July 2025
  • 5/5

    Made the whole process easy and took the "embarrassm...

    Made the whole process easy and took the "embarrassment" out of asking for help!

    {"display":"pete fielding","full_name":"pete fielding","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1281248.png"}}'s avatar
  • 5/5

    Step Change have always been understanding in our si...

    Step Change have always been understanding in our situation and never judge when talking to them. They work at a suitable repayment plan that is affordable.

    {"display":"Steve M","full_name":"Steve M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Steve M 16th July 2025

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