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StepChange reviews

Step Change logo
Rated Excellent • 4.92/5

StepChange reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 18,687 product reviews

Average score of 4.92/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended negatively over the past 90 days

StepChange’s Debt advice really lifts a huge weight off your shoulders with friendly, understanding staff who make the whole process easy and non-judgmental. Many found their debt plans manageable and appreciated the peace of mind and support through tough times. However, some struggled with poor communication, long waits to get through, and issues with creditor contact that added stress.

Positive themes

  • StepChange’s staff are friendly, understanding and make debt advice easy and stress-free. (68 mentions)
  • StepChange’s Debt advice plans make payments affordable and reduce worry about creditors. (12 mentions)
  • StepChange’s service gave me peace of mind and helped me sleep better at night. (5 mentions)

Negative themes

  • Getting through to StepChange by phone is a nightmare with long waits and no reply. (5 mentions)
Summarised by AI
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About StepChange

StepChange give free and non-judgemental debt advice and support to people across the UK.

Since 1993, the StepChange team have helped over 7.5 million people take back control of their finances. The impartial and free debt advice provided by StepChange has been accredited by MoneyHelper.

Online StepChange support is available 24 hours a day, seven days a week or you can speak to a member of the team over the phone.

StepChange at a glance

Contact details

Phone
0800 138 1111
Email
[email protected]
Main address
StepChange Debt Charity, 123 Albion Street, Leeds, LS2 8ER
Social media

Reviews for StepChange

Showing 11 of 18687 company reviews • Last reviewed within 7 days

Very helpful and make life easier for you

Debt advice • 21st August 2026

Very helpful and make life easier for you

{"display":"Abdul wahid","full_name":"Abdul wahid","avatar":{"url":"\/assets\/uploads\/avatars\/users\/942740.png"}}'s avatar
Rated Excellent • 5.00/5
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Completely Life-Changing

Debt advice • 19th August 2026

Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even... Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the options available to me - prior to talking to them I thought that I would lose everything I owned, but the situation was nowhere near as bleak as I thought and they made an immediate impact on my quality of life as soon as I signed up. The people were extremely helpful and knowledgeable every step of the way. Read more Read less

{"display":"James M","full_name":"James M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    If you need help, they are there

    Excellent when I needed help, they were there

    {"display":"Debbie F","full_name":"Debbie F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Debbie F 19th August 2026
  • 5.00/5

    Always there to help.

    Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz

    {"display":"Kristina Menyhert ","full_name":"Kristina Menyhert ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy debt management.

    Easy debt management. Portal is very useful.

    {"display":"Suresh","full_name":"Suresh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Suresh 17th August 2026
  • 5.00/5

    Make the StepChange today and clear your debts.

    Great service. My plan was prepared quickly and it was hassle free. I found the online process easy to complete and the option to speak... Great service. My plan was prepared quickly and it was hassle free. I found the online process easy to complete and the option to speak with someone was appreciated. Friendly and professional advisors to talk to. Easy to check your account and the status of payments as well as make any changes. Make the StepChange today and clear your debts. Read more Read less

    {"display":"Miss Marcy","full_name":"Miss Marcy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Miss Marcy 17th August 2026
  • 5.00/5

    I was in a very bad place financially and mentally.

    I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so... I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no judgement or fault blaming. It’s really changed my life! Read more Read less

    {"display":"Kim S","full_name":"Kim S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Kim S 16th August 2026
  • 5.00/5

    Step Change hugely help me

    Step Change team help me hugely with my financial problem.A huge thank you to all of you .

    {"display":"Maria Ayong","full_name":"Maria Ayong","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Maria Ayong 11th August 2026
  • 5.00/5

    Take the step to change

    Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to... Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a breakdown and thought the only way out was not to be here. After speaking to a lovely person from stepchange, they made me feel less ashamed and not the only one. Its only money they said, and its not the end of the world.We can help you . Ive never looked back. Read more Read less

    {"display":"Caroline Foley","full_name":"Caroline Foley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/626734.png"}}'s avatar
  • 5.00/5

    They helped me a lot took pressure of off me so I no...

    They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul

    {"display":"Anne C","full_name":"Anne C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Anne C 5th August 2026
  • 5.00/5

    It was good.

    It was good. Staff communication etc…

    {"display":"Peta ","full_name":"Peta ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Peta 30th July 2026

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