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StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

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Verified business
Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 14,718 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended positively over the past 90 days

Latest positive rating

5/5

Lifeline

I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my... I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s taken a few years but now I’m debt free Read more Read less

{"display":"Jan","full_name":"Jan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Debt Management
Jan 21st October 2025

Latest negative rating

2/5

My payments are not aligned with the date required b...

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report

{"display":"Magda ","full_name":"Magda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About StepChange

StepChange is a "debt charity" which has offered debt management programmes to consumers since 1992. if you're looking for a debt management provider, read our reviews to see what our community has to say about Step Change, or if you've already used one of their programmes, leave a review of your own to help others make their own decisions.

StepChange at a glance

Reviews for StepChange

Showing 11 of 14718 company reviews • Last reviewed within 7 days

Lifeline

Debt Management • 21st October 2025

I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my... I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s taken a few years but now I’m debt free Read more Read less

{"display":"Jan","full_name":"Jan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Jan
Rated Excellent • 5/5
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Customer Service

Debt Management • 17th October 2025

Always very helpful never had a bad experience

{"display":"HELEN U","full_name":"HELEN U","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Really helpful and they don't make you feel your a b...

    Really helpful and they don't make you feel your a bad person

    {"display":"Gill Jones","full_name":"Gill Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1315165.png"}}'s avatar
    Debt Management
    Gill Jones 16th October 2025
  • 5/5

    I completed my DMP this morning with Megan.

    I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been... I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been sorted out. I am waiting for Megan's email showing my DMP. I am due to pay my 1st installment sometime in October and my direct debit to StepChange for my creditors starts on 01/11/2025. Thank you to everyone at StepChange for helping me sort out my debts especially Megan and Angela who I highly recommend, Kind regards and take care everyone, Mark Haynes Read more Read less

    {"display":"Mark Haynes","full_name":"Mark Haynes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Mark Haynes 26th September 2025
  • 4/5

    Supportive staff

    They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best... They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decision for me regarding my debt. I get a statement every month via email and I have access to my account. They’re very helpful, and helpful. Very informative and professional Read more Read less

    {"display":"Joyce Armantrading","full_name":"Joyce Armantrading","avatar":{"url":"\/assets\/uploads\/avatars\/users\/381784.png"}}'s avatar
  • 5/5

    A huge impact on helping our family in difficult times

    The process is simple, they help you look at the options and potential outcomes. Their advisors are caring, helpful and professional. Overall they made a... The process is simple, they help you look at the options and potential outcomes. Their advisors are caring, helpful and professional. Overall they made a huge impact on my families life. I cannot thank or recommend them enough. Read more Read less

    {"display":"Bob","full_name":"Bob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Bob 7th September 2025
  • 5/5

    Continue to deal with accounts in a sensitive and pr...

    Continue to deal with accounts in a sensitive and professional manner.

    {"display":"Darryll","full_name":"Darryll","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Darryll 6th September 2025
  • 4/5

    Help me out as I got into debt after losing my job,h...

    Help me out as I got into debt after losing my job,had a credit card and rent arrears which was causing stress with the help... Help me out as I got into debt after losing my job,had a credit card and rent arrears which was causing stress with the help of step change I managed to pay back what I owe without the constant pestering of the people I owe money,almost debt free now after nearly a year back at work. Read more Read less

    {"display":"Graham Alan pottinger","full_name":"Graham Alan pottinger","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1219648.png"}}'s avatar
  • 5/5

    I didn’t know who to turn to , I phoned stepchange a...

    I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off

    {"display":"Sharie","full_name":"Sharie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Sharie 21st August 2025
  • 5/5

    They are very professional on the phone and they alw...

    They are very professional on the phone and they always keep you posted about your payment and let you know what is going on with your payments

    {"display":"Hugh Carabine","full_name":"Hugh Carabine","avatar":{"url":"\/assets\/uploads\/avatars\/users\/376565.png"}}'s avatar
  • 5/5

    Thank you so much for your help StepChange :)

    I am very pleased with the service because when I had serious health problems and lost my job, they helped me with my bank debts... I am very pleased with the service because when I had serious health problems and lost my job, they helped me with my bank debts so that I could sleep peacefully and not be afraid that a debt collector would knock on my door and get into even more trouble. Read more Read less

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/uploads\/avatars\/users\/770632.png"}}'s avatar
    Debt Management
    Anonymous 17th August 2025

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