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StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 14,722 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%

StepChange really takes the weight of debt off your shoulders with kind, non-judgmental support and easy-to-manage plans. Their staff are friendly and professional, making a tough situation feel manageable. Some found the process slow or had trouble reaching them by phone, but overall the help to reduce stress and organise payments shines through.

Positive themes

  • StepChange’s friendly, understanding staff made dealing with debt much less stressful.
  • StepChange’s debt management plans made repayments affordable and manageable.
  • StepChange helped me regain peace of mind and improved my mental health.

Negative themes

  • Sometimes it’s hard to get through on the phone or get quick replies from StepChange.
  • Some found the process slow or had to chase creditors themselves despite StepChange’s help.
  • A few felt their credit rating was negatively affected by using StepChange’s service.
Summarised by AI
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About StepChange

StepChange give free and non-judgemental debt advice and support to people across the UK.

Since 1993, the StepChange team have helped over 7.5 million people take back control of their finances. The impartial and free debt advice provided by StepChange has been accredited by MoneyHelper.

Online StepChange support is available 24 hours a day, seven days a week or you can speak to a member of the team over the phone.

StepChange at a glance

Contact details

Phone
0800 138 1111
Email
[email protected]
Main address
StepChange Debt Charity, 123 Albion Street, Leeds, LS2 8ER
Social media

Reviews for StepChange

Showing 11 of 14722 company reviews • Last reviewed within 7 days

There customer service are very good and helpful.

Debt advice • 24th March 2026

There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them

{"display":"PeterEducation","full_name":"PeterEducation","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I was so stressed wished I had done this years ago m...

Debt advice • 31st December 2025

I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means.

{"display":"Debbie P","full_name":"Debbie P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Peace of mind

    I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I... I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until my friend told me about step change Read more Read less

    {"display":"Siham ","full_name":"Siham ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Siham 22nd December 2025
  • 5/5

    The staff are very friendly and take your hand guidi...

    The staff are very friendly and take your hand guiding you through the legal jargon.

    {"display":"Anthony A","full_name":"Anthony A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Anthony A 7th November 2025
  • 5/5

    From start to finish and throughout the whole proces...

    From start to finish and throughout the whole process I felt supported and understood without judgement,

    {"display":"N C","full_name":"N C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    N C 4th November 2025
  • 5/5

    Lifeline

    I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my... I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s taken a few years but now I’m debt free Read more Read less

    {"display":"Jan","full_name":"Jan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Jan 21st October 2025
  • 5/5

    Customer Service

    Always very helpful never had a bad experience

    {"display":"HELEN U","full_name":"HELEN U","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    HELEN U 17th October 2025
  • 5/5

    Really helpful and they don't make you feel your a b...

    Really helpful and they don't make you feel your a bad person

    {"display":"Gill Jones","full_name":"Gill Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1315165.png"}}'s avatar
    Debt advice
    Gill Jones 16th October 2025
  • 5/5

    I completed my DMP this morning with Megan.

    I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been... I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been sorted out. I am waiting for Megan's email showing my DMP. I am due to pay my 1st installment sometime in October and my direct debit to StepChange for my creditors starts on 01/11/2025. Thank you to everyone at StepChange for helping me sort out my debts especially Megan and Angela who I highly recommend, Kind regards and take care everyone, Mark Haynes Read more Read less

    {"display":"Mark Haynes","full_name":"Mark Haynes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Mark Haynes 26th September 2025
  • 4/5

    Supportive staff

    They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best... They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decision for me regarding my debt. I get a statement every month via email and I have access to my account. They’re very helpful, and helpful. Very informative and professional Read more Read less

    {"display":"Joyce Armantrading","full_name":"Joyce Armantrading","avatar":{"url":"\/assets\/uploads\/avatars\/users\/381784.png"}}'s avatar
  • 5/5

    A huge impact on helping our family in difficult times

    The process is simple, they help you look at the options and potential outcomes. Their advisors are caring, helpful and professional. Overall they made a... The process is simple, they help you look at the options and potential outcomes. Their advisors are caring, helpful and professional. Overall they made a huge impact on my families life. I cannot thank or recommend them enough. Read more Read less

    {"display":"Bob","full_name":"Bob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Bob 7th September 2025

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