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StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 14,700 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended negatively over the past 90 days

Latest positive rating

5/5

Step Change have always been understanding in our si...

Step Change have always been understanding in our situation and never judge when talking to them. They work at a suitable repayment plan that is affordable.

{"display":"Steve M","full_name":"Steve M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Debt Management
Steve M 16th July 2025

Latest negative rating

2/5

My payments are not aligned with the date required b...

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report

{"display":"Magda ","full_name":"Magda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About StepChange

StepChange is a "debt charity" which has offered debt management programmes to consumers since 1992. if you're looking for a debt management provider, read our reviews to see what our community has to say about Step Change, or if you've already used one of their programmes, leave a review of your own to help others make their own decisions.

StepChange at a glance

Reviews for StepChange

Showing 11 of 14700 company reviews • Last reviewed within 7 days

Step Change have always been understanding in our si...

Debt Management • 16th July 2025

Step Change have always been understanding in our situation and never judge when talking to them. They work at a suitable repayment plan that is affordable.

{"display":"Steve M","full_name":"Steve M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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My step change journey.

Debt Management • 14th July 2025

I felt such a relief after contacting step change. I was drowning in debt, and was worried about speaking to someone about it, but it... I felt such a relief after contacting step change. I was drowning in debt, and was worried about speaking to someone about it, but it was all done online, it was so easy. Now I am debt free, it feels amazing. I’m so glad I made the decision to contact step change. Read more Read less

{"display":"Robert ","full_name":"Robert ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Life changing decision to speak to step change

    Simply amazing. From the first point of contact to my last payment to become debit free they were there relentlessly for 5 years of my... Simply amazing. From the first point of contact to my last payment to become debit free they were there relentlessly for 5 years of my life. Life changing customer service. Never judgemental always positive and impartial. Read more Read less

    {"display":"Andrew L","full_name":"Andrew L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The best help I’ve ever had

    They were so helpful in every way I really appreciate everything they did for me I would have been lost without them I so grateful... They were so helpful in every way I really appreciate everything they did for me I would have been lost without them I so grateful for there help thank you step change… Read more Read less

    {"display":"Stuart ","full_name":"Stuart ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I had seen debt adverts for ages feeling scared but...

    I had seen debt adverts for ages feeling scared but knowing deep down I needed help. I knew I needed to do something when I... I had seen debt adverts for ages feeling scared but knowing deep down I needed help. I knew I needed to do something when I started taking out cash on my credit card to pay bills. StepChange are a life saver. They gave me excellent advice, talked me through every step and I’m now on a debt management plan with them. I feel about 10 stone lighter and like I can breathe for the first time in years. I make one payment every month that is split between my creditors. I have a budget now that stick to every month all thanks to StepChange. Really cannot thank them enough. Read more Read less

    {"display":"Rachel ","full_name":"Rachel ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I cannot praise Stepchange highly enough Every membe...

    I cannot praise Stepchange highly enough Every member of staff I spoke to were kind understanding patient and completely non judgemental. They helped make what... I cannot praise Stepchange highly enough Every member of staff I spoke to were kind understanding patient and completely non judgemental. They helped make what felt like a very humiliating experience very bearable Read more Read less

    {"display":"Susan W","full_name":"Susan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Susan W 11th July 2025
  • 5/5

    I have been with StepChange since 2006 and they are...

    I have been with StepChange since 2006 and they are always helpful. Excellent.

    {"display":"Laila T","full_name":"Laila T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Laila T 11th July 2025
  • 5/5

    StepChange

    StepChange is helping me sort out my my credit cards, because I'm having difficulty paying the recommended amount per month, but I'm still struggling and... StepChange is helping me sort out my my credit cards, because I'm having difficulty paying the recommended amount per month, but I'm still struggling and I don't know what to do! Read more Read less

    {"display":"Angie Jones","full_name":"Angie Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/770300.png"}}'s avatar
  • 5/5

    Very pleased I decided to reach out to Step Change

    I am very pleased I decided to reach out to Step Change for help with my debts. The process took a little while to complete... I am very pleased I decided to reach out to Step Change for help with my debts. The process took a little while to complete to allow them to do all their checks and work out a monthly plan that would work best for me. However it was completely worth it and I feel so much better knowing I now have a monthly plan set up to cover all my debts. Read more Read less

    {"display":"Martin B","full_name":"Martin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Always ready to help that's it there brilliant

    Always ready to help that's it there brilliant

    {"display":"Lee Martin","full_name":"Lee Martin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1268025.png"}}'s avatar
  • 5/5

    very informative and helpful to get things sorted out .

    very informative and helpful to get things sorted out .gave me piece of mind

    {"display":"peter h","full_name":"peter h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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