They are very helpful, understanding and efficient.

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to... I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Read more Read less

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was... It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Read more Read less

Very helpful, very reassuring, brilliant cannot thank them enough. Have got me through the highs an low. It was very humiliating to get to this... Very helpful, very reassuring, brilliant cannot thank them enough. Have got me through the highs an low. It was very humiliating to get to this stage of my life to be blasted with debt problems. They have made me feel human and gain control over it all at last. Read more Read less

I cannot fault them. Had a bad experience with a private debt management company. Lost £6000, when recommended stepchange.

Helpful,friendly staff gave good advice,especially when I lost my job.Good approach and guidance