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StepChange reviews

Step Change logo
Rated Excellent • 4.92/5

StepChange reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 18,663 product reviews

Average score of 4.92/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended positively over the past 90 days

StepChange’s Debt advice really lifts a huge weight off your shoulders with friendly, understanding staff who make the whole process easy and non-judgmental. Many found their debt plans manageable and appreciated the peace of mind and support through tough times. However, some struggled with poor communication, long waits to get through, and issues with creditor contact that added stress.

Positive themes

  • StepChange’s staff are friendly, understanding and make debt advice easy and stress-free.
  • StepChange’s Debt advice plans make payments affordable and reduce worry about creditors.
  • StepChange’s service gave me peace of mind and helped me sleep better at night.

Negative themes

  • Getting through to StepChange by phone is a nightmare with long waits and no reply.
  • Poor communication and slow responses from StepChange caused extra stress.
  • Some felt StepChange’s debt plans worsened their situation or pressured unaffordable payments.
Summarised by AI
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About StepChange

StepChange give free and non-judgemental debt advice and support to people across the UK.

Since 1993, the StepChange team have helped over 7.5 million people take back control of their finances. The impartial and free debt advice provided by StepChange has been accredited by MoneyHelper.

Online StepChange support is available 24 hours a day, seven days a week or you can speak to a member of the team over the phone.

StepChange at a glance

Contact details

Phone
0800 138 1111
Email
[email protected]
Main address
StepChange Debt Charity, 123 Albion Street, Leeds, LS2 8ER
Social media

Reviews for StepChange

Showing 11 of 18663 company reviews • Last reviewed within 7 days

New life ..

Debt advice • 4th July 2026

I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I... I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them always there for me now I'm in the end and I have to say thank you so much you made me feel happy and safe me im new man grazie mille (thousands of thank you ) i learned Read more Read less

{"display":"Antonello c","full_name":"Antonello c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

The advice has been good and delivered in a com...

Debt advice • 4th July 2026

The advice has been very good and delivered in a compassinate way bearing in mind the stress you feel when in debt. All the options... The advice has been very good and delivered in a compassinate way bearing in mind the stress you feel when in debt. All the options were explained to me and I was directed to the best solution for me. Read more Read less

{"display":"Ian T","full_name":"Ian T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Reliable institution

    Reliable institution that supports the client with the most update information and gives a great help with the finantial problems

    {"display":"Jose M","full_name":"Jose M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Jose M 1st July 2026
  • 5.00/5

    Helpful and peace of mind

    Step change are an excellent organisation that helps to get ontop of your finances . They have a human face

    {"display":"Mel","full_name":"Mel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Mel 1st July 2026
  • 5.00/5

    I first contacted StepChange after i lost my job.

    I first contacted StepChange after i lost my job. It was a very bad time in my life.I wasso impressed by the staff who made... I first contacted StepChange after i lost my job. It was a very bad time in my life.I wasso impressed by the staff who made such a difference to my wellbeing. They were reassuring and so helpfell. Read more Read less

    {"display":"melanie N","full_name":"melanie N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    melanie N 1st July 2026
  • 5.00/5

    Probably saved my life can't thank you enough

    Probably saved my life can't thank you enough

    {"display":"Bella ","full_name":"Bella ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1235043.png"}}'s avatar
    Debt advice
    Bella 30th June 2026
  • 5.00/5

    The best phone call I made

    The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes... The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been more helpful and didn’t judge me It was upsetting for me ok having to tell a stranger all your money you owe people bills but after I got through the journey I came off the phone and it was such a relief if anyone has problems please please phone step changes Read more Read less

    {"display":"Julie","full_name":"Julie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Julie 29th June 2026
  • 5.00/5

    Non judgemental and really support you what ever you...

    Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free

    {"display":"Sharon Peart","full_name":"Sharon Peart","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1685951.png"}}'s avatar
  • 4.00/5

    Very supportive and kind understanding of my situati...

    Very supportive and kind understanding of my situation and where I was at the time.

    {"display":"Cheikh C","full_name":"Cheikh C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Cheikh C 27th June 2026
  • 5.00/5

    Kind, realistic and practical support ..

    I was really struggling after leaving my husband and stepchange helped me find a solution that meant I could manage to support myself and daughter... I was really struggling after leaving my husband and stepchange helped me find a solution that meant I could manage to support myself and daughter on my one income . I’ve had changes since then and step change continue to offer amazing , kind , realistic support . Read more Read less

    {"display":"Tamsyn H","full_name":"Tamsyn H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Tamsyn H 27th June 2026
  • 5.00/5

    Fantastic service, very easy to complete the applica...

    Fantastic service, very easy to complete the application process.

    {"display":"A A","full_name":"A A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    A A 26th June 2026

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