Scottish Power - Utterly Incompetent and Vindictive! If I could give Scottish Power zero stars, I absolutely would. For the past FIVE YEARS, I have... Scottish Power - Utterly Incompetent and Vindictive! If I could give Scottish Power zero stars, I absolutely would. For the past FIVE YEARS, I have been embroiled in a nightmare due to their complete incompetence, dishonesty, and utter disregard for customer service. Meter Mix-Up: A Never-Ending Saga It all started when I moved into my flat and realized that Scottish Power had assigned the wrong meter to my property. This was not my fault but an administrative error on their part. Despite repeated calls, emails, and complaints, they failed time and time again to correct the issue. Each time I spoke to their customer service representatives, I was assured that the issue had been "fixed." Yet, months would pass, and I would still receive bills for someone else’s meter. Every time I explained the situation, I was met with incompetence and excuses. I provided evidence, pictures, and even external verification proving that I was being charged incorrectly. Their response? Empty apologies and more false promises. A False Fix Followed by Unbelievable Retaliation After years of fighting, they finally claimed to have resolved the issue. I thought the nightmare was finally over. But no—Scottish Power found yet another way to make my life miserable. Instead of rectifying their mistake properly, they had the audacity to place derogatory marks on my credit file! Yes, despite their error and years of documented proof, they wrongly marked my credit history, making it appear as though I had defaulted on payments that I did not owe in the first place! This is not just incompetence—it’s downright malicious! The damage to my credit score has been significant, and I am now fighting through the Energy Ombudsman to have these unjust marks removed. The fact that I even have to take this step speaks volumes about Scottish Power’s utter disregard for their customers. Customer Service: A Joke at Best, Deceitful at Worst Scottish Power’s customer service is, without a doubt, the worst I have ever encountered. Their representatives do not listen. They make false promises. They contradict themselves. They take no accountability. They simply do not care. It is clear that they lack the training, knowledge, or even the basic empathy required to handle customers’ concerns. Each time I called, I had to re-explain the situation from scratch, only to be met with another round of incompetence. I have spoken to numerous agents, supervisors, and so-called "escalation teams," and none of them have been able to provide a real solution. Legal Action Should Be Taken Against Them It is absolutely disgraceful that a company of this size is allowed to operate with such blatant disregard for consumer rights. I now have to fight through the Ombudsman to clean up the mess they created, and I will not stop until Scottish Power is held accountable for their gross negligence. Final Verdict: Avoid Scottish Power at All Costs! If you are considering switching to Scottish Power, DO NOT DO IT. They will overcharge you, mismanage your account, and when you try to get things resolved, they will simply make your life even more difficult. There are many energy providers out there—choose literally ANYONE ELSE but Scottish Power. For the sake of your sanity, your finances, and your credit score, steer clear of this disgraceful company! Read more Read less

When signing up to ScottishPower's boiler insurance, Scottish Power confirmed to me by email that I am insured. But when I wanted to claim, it... When signing up to ScottishPower's boiler insurance, Scottish Power confirmed to me by email that I am insured. But when I wanted to claim, it turned out that my insurance account was not even set up. They lost my insurance sign-up. It took me approximately 10 emails to their Customer Service, but they constantly refused to assist me. Finally, I got offered a £100 compensation and they assured me: "We will take this on board and make sure that the relevant changes are made to the customer service." This assurance obviously did not get acted upon, because their customer service even worsened from then on. Subsequently, I did not even get any reply at all to 4 out of my 5 emails to Scottish Power's Customer Service. This is a failure rate of 80%. Read more Read less

Shocking and dishonest. Will use any excuse to rid themselves of a customer that has an older boiler and avoid the cost of contributing to... Shocking and dishonest. Will use any excuse to rid themselves of a customer that has an older boiler and avoid the cost of contributing to a new one which is the cover I had for years. They only want to cover new boilers under warranty. So what's the point? Read more Read less

Appalling service, easily the worst ever. Useless, incompetent, untrustworthy, poor documentation recording. From my experience they would have difficulty boiling a kettle. Multiple problems with... Appalling service, easily the worst ever. Useless, incompetent, untrustworthy, poor documentation recording. From my experience they would have difficulty boiling a kettle. Multiple problems with them rectifying problems, plumbers unable to resolves issues. Had a fault which was eventually noted and recorded on receipt. Informed part would be ordered, two weeks later I called them and they had no knowledge of the issue, even thou was recorded on my copy of paper work. Was charged for a call out, the cost of the part and boiler developed lack of pressure problem weeks after when heating was used. Pointless insurance Read more Read less

After initially diagnosing a change in gas pressure for a fault they finally agreed after a week that it was indeed a fault which they... After initially diagnosing a change in gas pressure for a fault they finally agreed after a week that it was indeed a fault which they fixed but left the boiler with a broken timer. The engineer blames the 94 yo for it not working. We've had third party conduct regular checks and it is indeed faulty but they just argue with me over the phone so having it repaired by local engineer. Go with someone else, they're not competent. Read more Read less

I've been with them for nearly 6 months and my energy bills are still affordable that speaks for itself given the price increases

Appalling customer service. I have had a boiler service appt cancelled and moved.... then on the 2nd appt they called 45 minutes before the end... Appalling customer service. I have had a boiler service appt cancelled and moved.... then on the 2nd appt they called 45 minutes before the end of the 5-hr morning appt slot to say he was "off sick" and couldnt come out.... then on the 3rd appt it was a complete no-show, no calls, nothing. Phoned the main number to cancel poilcy and calls "dropped" when making the complaint. Really upset and angry as they've taken my money, cost me 2 half-days pay and now not bothering to provide customer service. Read more Read less

Took boiler cover from Scottish power. Contacted them when it broke this winter. Had one visit but the job wasn’t done properly and next day... Took boiler cover from Scottish power. Contacted them when it broke this winter. Had one visit but the job wasn’t done properly and next day boiler didn’t work again. Called Scottish power again, new appointment was booked for next day. However, they cancelled the appointment without contacting us to explain the reasons for cancellation. When we contacted them again they told us that our boiler has got problems with isolation. We were very surprised as the boiler only 4-5 years old and worked well before without any problems. The young engineer Scottish power send didn’t have a clue what he was doing constantly calling his office for an advise. However, he managed to get the boiler work but only for a few hours. When we contacted Scottish power to complain we were told it need to be done via internet and not verbally. The consumer service adviser, Rachel, was very rude and did not call the manager on our request. Terrible company, avoid!!!! Read more Read less

I called them for emergency boiler repair with a contact number they provided for emergency repair. The lady took my insurance information and £99 as... I called them for emergency boiler repair with a contact number they provided for emergency repair. The lady took my insurance information and £99 as the excess payment. It was after taking my money that she told me there is no emergency repair available and I need to wait 3 days for the engineer. I requested to cancel it as I couldn’t wait that long in the coldest time of the year and I asked for refunding my money. She told me it will be refunded in 3 working days. I called them 5 more times to chase the refund and each time they told me they have done it so it will be refunded in 3-5 working days. I’ve never received any refund and the company happily rubbed me! Avoid this company as they are literally stealing your money with no shame… Read more Read less