Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Scottish Power: Boiler Cover reviews

View other Scottish Power products
3.21
Based on 25 reviews, last reviewed 4th Sep 2026
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
20%
See only 4 star reviews
16%
3 star
See only 3 star reviews
0%
See only 2 star reviews
4%
See only 1 star reviews
60%

Latest highest rating:

5

Very good service. Very good service.They always think about their customers. Reviewed on: 4th September 2026
Sujon's avatar
Sujon

Latest lowest rating:

1

Awful company They blocked my switch with no good reason and tried to get me to stay with them. Distressing incidents. I was with Scottish Power for around 4 year... Read more Reviewed on: 5th June 2026
VW's avatar
VW
Read all reviews Write a review

About this product

Are you trying to determine whether Scottish Power Boiler Cover offer good value for money? At Smart Money People, we collect reviews of Scottish Power Boiler Cover in order to help you make an informed decision. If you're an existing Scottish Power customer, please share your experience and let others know what you thought of their Boiler Cover.

Review Scottish Power: Boiler Cover now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Scottish Power Boiler Cover reviews (25)

Very good service.

5
Very good service.They always think about their customers. Reviewed on: 4th September 2026
Sujon's avatar
Sujon

They provide very excellent customer service and nic...

5
They provide very excellent customer service and nice work Reviewed on: 20th August 2026
Umair A's avatar
Umair A

Awful company

1
They blocked my switch with no good reason and tried to get me to stay with them. Distressing incidents. I was with Scottish Power for around 4 years, and I decided to find a new tariff. I was on their variable, so there should have been no problems switching. First I was told I had a debt of £77 (I was paying by direct debit and this was what was showing on my account and they had not previously contacted me about any debts). When I paid this they kept blocking the move saying that they had not generated a bill yet and then I was sent another bill of £165. When I paid that they continued to block. I was called by a bullyboy call centre staff and he sent me a ledger for the bill (no bills had yet been generated). Everytime I called to speak to them, the call assistants were giving me a different story and kept asking how they can make me stay. In fact their billing has lacked transparency and this is why I am moving to another supplier. Once, when I called to find out about why there was credit on my bill once, they produced a bill which then brought me into debit. Shocking!See less Reviewed on: 5th June 2026
VW's avatar
VW

Worse customer service ever.

1
This company is the worst energy provider ever they made us pay £545 for electric I a house that we no longer live in I sent a complaint to them in December and then was pestered by them for full week the end of February threatened with debt collectors and told I was aggressive In the phone when they wouldn’t even let me speak! I would recommend everyone to stay away from this company.never spoken to a customer service as rude in my life Reviewed on: 3rd March 2026
El d 's avatar
El d

Quick efficient service

4
Quick efficient service. Fitting and product on point and competitive prices Reviewed on: 22nd January 2026
Steven 's avatar
Steven

I haven't had any trouble with Scottish power suppli...

5
I haven't had any trouble with Scottish power supplies my gas and electricity, my bill for both gets taken out so don't need to worry about when I enter my meter readings on the 13th of every month, I have ended up with my direct debits coming down Reviewed on: 14th September 2025
Gavin M's avatar
Gavin M

They were OK, but rally gone downhill

1
I have had cover with them for years and all was OK until I moved. We closed the old account, opened a new one. However, have received no confirmation. I meantime called by Scottish Power sales offering me boiler care, however, when explained I think I have cover through them, they then can't help me as I'm a customer, they only deal with new sales. I called D&G who have no record of the nw account, but told me I need to go through Scootish power sales and patch me through. Scottish power sales have no record of my new account (but can find the old one) , but tell me D&G should have put me through to customer services not sales and then cut me off! Needless to say, I'm looking elsewhere for my cover! Reviewed on: 11th April 2025
Mark C's avatar
Mark C

Scottish Power - Utterly Incompetent and Vindictive!

1
Scottish Power - Utterly Incompetent and Vindictive! If I could give Scottish Power zero stars, I absolutely would. For the past FIVE YEARS, I have been embroiled in a nightmare due to their complete incompetence, dishonesty, and utter disregard for customer service. Meter Mix-Up: A Never-Ending Saga It all started when I moved into my flat and realized that Scottish Power had assigned the wrong meter to my property. This was not my fault but an administrative error on their part. Despite repeated calls, emails, and complaints, they failed time and time again to correct the issue. Each time I spoke to their customer service representatives, I was assured that the issue had been "fixed." Yet, months would pass, and I would still receive bills for someone else’s meter. Every time I explained the situation, I was met with incompetence and excuses. I provided evidence, pictures, and even external verification proving that I was being charged incorrectly. Their response? Empty apologies and more false promises. A False Fix Followed by Unbelievable Retaliation After years of fighting, they finally claimed to have resolved the issue. I thought the nightmare was finally over. But no—Scottish Power found yet another way to make my life miserable. Instead of rectifying their mistake properly, they had the audacity to place derogatory marks on my credit file! Yes, despite their error and years of documented proof, they wrongly marked my credit history, making it appear as though I had defaulted on payments that I did not owe in the first place! This is not just incompetence—it’s downright malicious! The damage to my credit score has been significant, and I am now fighting through the Energy Ombudsman to have these unjust marks removed. The fact that I even have to take this step speaks volumes about Scottish Power’s utter disregard for their customers. Customer Service: A Joke at Best, Deceitful at Worst Scottish Power’s customer service is, without a doubt, the worst I have ever encountered. Their representatives do not listen. They make false promises. They contradict themselves. They take no accountability. They simply do not care. It is clear that they lack the training, knowledge, or even the basic empathy required to handle customers’ concerns. Each time I called, I had to re-explain the situation from scratch, only to be met with another round of incompetence. I have spoken to numerous agents, supervisors, and so-called "escalation teams," and none of them have been able to provide a real solution. Legal Action Should Be Taken Against Them It is absolutely disgraceful that a company of this size is allowed to operate with such blatant disregard for consumer rights. I now have to fight through the Ombudsman to clean up the mess they created, and I will not stop until Scottish Power is held accountable for their gross negligence. Final Verdict: Avoid Scottish Power at All Costs! If you are considering switching to Scottish Power, DO NOT DO IT. They will overcharge you, mismanage your account, and when you try to get things resolved, they will simply make your life even more difficult. There are many energy providers out there—choose literally ANYONE ELSE but Scottish Power. For the sake of your sanity, your finances, and your credit score, steer clear of this disgraceful company! Reviewed on: 16th March 2025
Adnan M's avatar
Adnan M

No Customer Service available !!!

1
When signing up to ScottishPower's boiler insurance, Scottish Power confirmed to me by email that I am insured. But when I wanted to claim, it turned out that my insurance account was not even set up. They lost my insurance sign-up. It took me approximately 10 emails to their Customer Service, but they constantly refused to assist me. Finally, I got offered a £100 compensation and they assured me: "We will take this on board and make sure that the relevant changes are made to the customer service." This assurance obviously did not get acted upon, because their customer service even worsened from then on. Subsequently, I did not even get any reply at all to 4 out of my 5 emails to Scottish Power's Customer Service. This is a failure rate of 80%. Reviewed on: 8th September 2024
Dan's avatar
Dan

Shocking and dishonest.

1
Shocking and dishonest. Will use any excuse to rid themselves of a customer that has an older boiler and avoid the cost of contributing to a new one which is the cover I had for years. They only want to cover new boilers under warranty. So what's the point? Reviewed on: 14th March 2024
Alexander M's avatar
Alexander M

Review Scottish Power: Boiler Cover now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill