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Maryam Mohammad Zadeh

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Review of the Scottish Power, Boiler Cover:

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Not refunding my money

I called them for emergency boiler repair with a contact number they provided for emergency repair. The lady took my insurance information and £99 as the excess payment. It was after taking my money that she told me there is no emergency repair available and I need to wait 3 days for the engineer. I requested to cancel it as I couldn’t wait that long in the coldest time of the year and I asked for refunding my money. She told me it will be refunded in 3 working days. I called them 5 more times to chase the refund and each time they told me they have done it so it will be refunded in 3-5 working days. I’ve never received any refund and the company happily rubbed me! Avoid this company as they are literally stealing your money with no shame… Reviewed on: 30th December 2022

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