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Scottish Power: Boiler Cover reviews

Name: Boiler Cover
Rating: 2.04 (22 reviews)

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2.04

Based on 22 reviews, last reviewed 3rd Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

14%

18%

3 star

63%

Latest highest rating:

4

Quick efficient service Quick efficient service. Fitting and product on point and competitive prices Reviewed on: 22nd January 2026

Latest lowest rating:

1

Worse customer service ever. This company is the worst energy provider ever they made us pay £545 for electric I a house that we no longer live in I sent a complaint to them in De... Read more Reviewed on: 3rd March 2026

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About this product

Are you trying to determine whether Scottish Power Boiler Cover offer good value for money? At Smart Money People, we collect reviews of Scottish Power Boiler Cover in order to help you make an informed decision. If you're an existing Scottish Power customer, please share your experience and let others know what you thought of their Boiler Cover.

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Scottish Power Boiler Cover reviews (22)

Customer services hung up on me three times when cancelling policy

Appalling customer service. I have had a boiler service appt cancelled and moved.... then on the 2nd appt they called 45 minutes before the end of the 5-hr morning appt slot to say he was "off sick" and couldnt come out.... then on the 3rd appt it was a complete no-show, no calls, nothing. Phoned the main number to cancel poilcy and calls "dropped" when making the complaint. Really upset and angry as they've taken my money, cost me 2 half-days pay and now not bothering to provide customer service. Reviewed on: 25th April 2023

Left without heating and hot water for many days

Took boiler cover from Scottish power. Contacted them when it broke this winter. Had one visit but the job wasn’t done properly and next day boiler didn’t work again. Called Scottish power again, new appointment was booked for next day. However, they cancelled the appointment without contacting us to explain the reasons for cancellation. When we contacted them again they told us that our boiler has got problems with isolation. We were very surprised as the boiler only 4-5 years old and worked well before without any problems. The young engineer Scottish power send didn’t have a clue what he was doing constantly calling his office for an advise. However, he managed to get the boiler work but only for a few hours. When we contacted Scottish power to complain we were told it need to be done via internet and not verbally. The consumer service adviser, Rachel, was very rude and did not call the manager on our request. Terrible company, avoid!!!! Reviewed on: 26th January 2023

Not refunding my money

I called them for emergency boiler repair with a contact number they provided for emergency repair. The lady took my insurance information and £99 as the excess payment. It was after taking my money that she told me there is no emergency repair available and I need to wait 3 days for the engineer. I requested to cancel it as I couldn’t wait that long in the coldest time of the year and I asked for refunding my money. She told me it will be refunded in 3 working days. I called them 5 more times to chase the refund and each time they told me they have done it so it will be refunded in 3-5 working days. I’ve never received any refund and the company happily rubbed me! Avoid this company as they are literally stealing your money with no shame… Reviewed on: 30th December 2022

They screwed up our heating (twice). And won't fix.

Twice engineers from the subcontractor (jones assist) have come out to look at a minor problem. Twice they have left us in a worse situation (no heating once, an incorrectly wired controller the second time). Now they are refusing to fix. I didn't expect to be paying for a service that left me in a worst situation. Genuinely terrible. Avoid. Reviewed on: 27th October 2021

Irem

Excellent cover and covers everything Reviewed on: 8th October 2021

Caused Water Leak into my Newly Decorated Bedroom!!!!!!!

AVOID THIS COMPANY LIKE THE PLAGUE!!!!! Domestic & General are a bunch of cowboys. We had a leaking overflow pipe. Called Scottish Power Boiler cover helpline and they said it was defiantely covered under my policy, and they would send someone out. the man arrived, went up in the loft, came back down and said he wasn't a plumber, but had checked it and it was all fine and now not leaking and it was to do with the cold weather we had been having. Two days later i noticed a huge yellowy brown patch on my newly plastered and painted bedroom ceiling!!!! When my husband went up in the loft, the overflow pipe had been removed from the tank, and the water was instead leaking into the loft instead of the pipe. Phoned them up and complained only to be told it was our word against his, but nobody else had been up in the loft. Will never use these people again, i wish i had seen all the bad reviews about this company on the internet before i allowed them in my house. now have to repair the damage they have caused, am furious!!!! Let them in at your own peril Reviewed on: 24th February 2021

Happy

Great value for money an easy to talk to someone Reviewed on: 24th July 2020

Fairly priced cover

Had boiler cover for a few years now, reliable enough for repairs although yearly service has been hit and miss. Reviewed on: 29th December 2019

Abysmal ...

We took out boiler cover with Scottish Power a couple of years ago. When the boiler broke down, it took two visits and we were left with no heating/hot water after the second engineer left having "put it right". It took three days to get another engineer back who, at last, put the problem right. They obviously had no idea what they were doing (sub-contractors) and left us in a right mess for days. Highly unprofessional and a total rip-off. Reviewed on: 4th April 2018

Utterly shameful company

My parents are both elderly. My mother disabled. The company has had 4 engineers visit their boiler to fit 4 different parts and still they have had no heat for 4 days in the coldest weather in years. They will now end up being off heating for a week as it is the weekend, Their support and advice has been appalling. Do not use this outfit - Reviewed on: 9th December 2017

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Scottish Power: Boiler Cover reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Scottish Power: Boiler Cover now

Scottish Power Boiler Cover reviews (22)

Customer services hung up on me three times when cancelling policy

Left without heating and hot water for many days

Not refunding my money

They screwed up our heating (twice). And won't fix.

Irem

Caused Water Leak into my Newly Decorated Bedroom!!!!!!!

Happy

Fairly priced cover

Abysmal ...

Utterly shameful company

Review Scottish Power: Boiler Cover now

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