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Scottish Power: Boiler Cover reviews

View other Scottish Power products
1.90
Based on 20 reviews, last reviewed 14th Sep 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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5%
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65%

Latest highest rating:

5

I haven't had any trouble with Scottish power suppli... I haven't had any trouble with Scottish power supplies my gas and electricity, my bill for both gets taken out so don't need to worry about when I ent... Read more Reviewed on: 14th September 2025
Gavin M's avatar
Gavin M

Latest lowest rating:

1

They were OK, but rally gone downhill I have had cover with them for years and all was OK until I moved. We closed the old account, opened a new one. However, have received no confirmation... Read more Reviewed on: 11th April 2025
Mark C's avatar
Mark C
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About this product

Are you trying to determine whether Scottish Power Boiler Cover offer good value for money? At Smart Money People, we collect reviews of Scottish Power Boiler Cover in order to help you make an informed decision. If you're an existing Scottish Power customer, please share your experience and let others know what you thought of their Boiler Cover.

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Scottish Power Boiler Cover reviews (20)

Not refunding my money

1
I called them for emergency boiler repair with a contact number they provided for emergency repair. The lady took my insurance information and £99 as the excess payment. It was after taking my money that she told me there is no emergency repair available and I need to wait 3 days for the engineer. I requested to cancel it as I couldn’t wait that long in the coldest time of the year and I asked for refunding my money. She told me it will be refunded in 3 working days. I called them 5 more times to chase the refund and each time they told me they have done it so it will be refunded in 3-5 working days. I’ve never received any refund and the company happily rubbed me! Avoid this company as they are literally stealing your money with no shame… Reviewed on: 30th December 2022
Maryam Mohammad Zadeh's avatar
Maryam Mohammad Zadeh

They screwed up our heating (twice). And won't fix.

1
Twice engineers from the subcontractor (jones assist) have come out to look at a minor problem. Twice they have left us in a worse situation (no heating once, an incorrectly wired controller the second time). Now they are refusing to fix. I didn't expect to be paying for a service that left me in a worst situation. Genuinely terrible. Avoid. Reviewed on: 27th October 2021
Ben Wright's avatar
Ben Wright

Irem

5
Excellent cover and covers everything Reviewed on: 8th October 2021
madina786 attari's avatar
madina786 attari

Caused Water Leak into my Newly Decorated Bedroom!!!!!!!

1
AVOID THIS COMPANY LIKE THE PLAGUE!!!!! Domestic & General are a bunch of cowboys. We had a leaking overflow pipe. Called Scottish Power Boiler cover helpline and they said it was defiantely covered under my policy, and they would send someone out. the man arrived, went up in the loft, came back down and said he wasn't a plumber, but had checked it and it was all fine and now not leaking and it was to do with the cold weather we had been having. Two days later i noticed a huge yellowy brown patch on my newly plastered and painted bedroom ceiling!!!! When my husband went up in the loft, the overflow pipe had been removed from the tank, and the water was instead leaking into the loft instead of the pipe. Phoned them up and complained only to be told it was our word against his, but nobody else had been up in the loft. Will never use these people again, i wish i had seen all the bad reviews about this company on the internet before i allowed them in my house. now have to repair the damage they have caused, am furious!!!! Let them in at your own peril Reviewed on: 24th February 2021
Lisa's avatar
Lisa

Happy

4
Great value for money an easy to talk to someone Reviewed on: 24th July 2020
Mark's avatar
Mark

Fairly priced cover

4
Had boiler cover for a few years now, reliable enough for repairs although yearly service has been hit and miss. Reviewed on: 29th December 2019
Rob McW's avatar
Rob McW

Abysmal ...

1
We took out boiler cover with Scottish Power a couple of years ago. When the boiler broke down, it took two visits and we were left with no heating/hot water after the second engineer left having "put it right". It took three days to get another engineer back who, at last, put the problem right. They obviously had no idea what they were doing (sub-contractors) and left us in a right mess for days. Highly unprofessional and a total rip-off. Reviewed on: 4th April 2018
Amelia Kennedy's avatar
Amelia Kennedy

Utterly shameful company

1
My parents are both elderly. My mother disabled. The company has had 4 engineers visit their boiler to fit 4 different parts and still they have had no heat for 4 days in the coldest weather in years. They will now end up being off heating for a week as it is the weekend, Their support and advice has been appalling. Do not use this outfit - Reviewed on: 9th December 2017
Gary smith's avatar
Gary smith

Hopeless

1
We had a quiet three years with scottish power, but when the time came to leave them, it has taken more than three months to get the credit which is still to this day on our account. it's not a huge amount of money, but we've been fobbed off on multiple occasions that the credit will be paid "in the next 5 days". 3 months and £££ on phone calls, and still waiting.... would never touch them again for this reason Reviewed on: 10th October 2016
Jeff's avatar
Jeff

Great product

4
I like Scottish power for their friendliness. Would recommend them again Reviewed on: 9th October 2016
Claudia B's avatar
Claudia B

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