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Published on 20th October 2014

Customer Stat Box II: Show me the app!

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Hello Smart Money People

Welcome back to your Stat Box...a weekly round-up of what you’ve told us so far.

This week, we're highlighting a fast growing and evolving part of banking...mobile apps. In fact, 20% of all your current account reviews commented on mobile banking and focused on these three things: 1) Ease of logging in, 2) Ease of use, and 3) Functionality. 

Your Snapshot: Mobile banking

  • £1 billion of mobile and internet transactions are processed each day
  • Approximately 15,000 banking related apps are downloaded each day, in the UK alone
  • Many banks find their ability to innovate constrained by legacy (old) IT systems
Disagree or don't see your bank listed? Only your reviews change these stats...so why not add one now!

Why do we ask you if you felt 'fairly treated'? Well, one of the biggest focus areas in Financial Services is whether you, the customer, are being treated fairly, so we decided to ask you what you thought. Here's what you've told us so far:

Yes: 75% No: 6% Not Sure: 19%


The Recommendation Tracker


Our Mission:

To increase trust and transparency in the Financial Services industry; to help make it work better for everybody. After just 2 weeks, your reviews are helping other customers to make better informed decisions.
We know that the Stat Box can only ever be as good as your reviews, so please keep sharing your experiences and help us spread the word about Smart Money People.
Thank you.
Mike
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