From today through to mid November, mortgage brokers will be able to share their feedback about the service and products the lenders they do business with provide, be it banks, building societies or specialist lenders.
Brokers will be asked just eight questions per lender. These questions span key themes such as the criteria used, speed of application process, eligibility, and overall communication. We will deploy our proprietary machine learning algorithms to analyse the comments left by brokers.
The Mortgage Lender Benchmark is an independent piece of research and will be repeated every six months, to help lenders better understand how their products and service compare against their competitors on an ongoing basis.
Mike Fotis, Founder of Smart Money People, adds: “Mortgage brokers are vital to the distribution strategy of modern day lenders. Our aim is to harness the voice of the broker to help lenders better understand what they need to do to deliver products and services that are fit for purpose in a market ripe for disruption.”
Mortgage networks and clubs will also be able to better understand how the feedback left by their brokers compares against that left by brokers across rival networks and clubs.
The survey takes just 5 minutes to complete and brokers will receive a £5 Amazon voucher as a thank you for their time.
Are you a professional Mortgage Broker? If so, please click here to take part.
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