Mortgage Lender Benchmark H2 2021 now available

H2 2021: Released 9th December 2021
H1 2021: Released 10th June 2021
H2 2020: Released 4th December 2020
H1 2020: Released 8th June 2020
H2 2019: Released 4th December 2019
H1 2019: Released 5th June 2019
H2 2018: Released 3rd December 2018

The Mortgage Lender Benchmark H2 2021 is the largest independent lender benchmark carried out in 2021 and provides unique and actionable insight into mortgage lenders responsible for 97% of all mortgage lending in 2020. (UK Finance 08.06.2021)

You can download a free summary version of the full report below and read our latest blog on the report here.

About the Mortgage Lender Benchmark

The Mortgage Lender Benchmark is a six-monthly assessment of the service and propositions of mortgage lenders, and covers banks, building societies, specialist lenders and lifetime lenders.

The latest edition for H2 2021 includes in-depth data and insight from over 750 brokers, who were asked to leave feedback for the last five lenders they’ve placed cases with. This means that some 3,690 individual pieces of feedback were received from intermediaries, with coverage across 105 UK lenders.

Inside the full report, which is available to purchase, you’ll find:

  • Mortgage lender league table: Identifies the firms that lead the market and those with the lowest satisfaction levels across a number of themes.
  • Individual analysis and heatmaps for 49 UK lenders:66 pages of analysis 49 lenders.
  • Insight into what matters most to intermediaries: Analyses the themes that have the most positive and negative impact on whether brokers will recommend a lender or not.
  • What product areas and features do brokers think would be valuable to their clients?
  • What do brokers perceive as the key future threats to their business?
  • How do brokers want to speak to relationship managers, and who’s getting the right balance of contact?
  • Brand personality analysis: Insight into whether lender brand matters to brokers and how they describe the brands of 49 UK lenders.
  • Who’s winning the technology race? Who’s leading, and lagging, when it comes to lender systems.
  • Broker technology heatmaps: How satisfied are brokers with the CRM, affordability, criteria and product sourcing solutions on the market.


Who will benefit from the report?

The Mortgage Lender Benchmark is designed for mortgage lenders who work with intermediaries. It may also be of interest to firms looking to enter the market, technology providers, consultancies and regulators.

Get in touch

To find out more about the Mortgage Lender Benchmark, please email jacqueline.dewey@smartmoneypeople.com or call the team on 0203 488 5075.

Press coverage

The results of the Mortgage Lender Benchmark have been featured by a range of publications, including the following:

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