Summary of our H2 2020 report

H1 2020: Released 8th June 2020
H2 2019: Released 4th December 2019
H1 2019: Released 5th June 2019
H2 2018: Released 3rd December 2018

The Mortgage Lender Benchmark H2 2020 is the largest independent lender benchmark carried out in 2020 and provides unique and actionable insight into mortgage lenders responsible for 93% of all mortgage lending in 2019. (UK Finance)

You can download a free summary version of the full report below and read our latest blog on the report here.

About the Mortgage Lender Benchmark

The Mortgage Lender Benchmark is a six-monthly assessment of the service and propositions of mortgage lenders, and covers banks, building societies, specialist lenders and lifetime lenders.

The latest edition includes in-depth data and insight from 494 brokers, who were asked to leave feedback for the last five lenders they’ve placed cases with. This means that some 2,470 individual pieces of feedback were received from intermediaries, with coverage across 77 UK lenders.

Inside the full report, which is available to purchase, you’ll find:

  • Mortgage lender league table: Identifies the firms that lead the market and those with the lowest satisfaction levels across a number of themes.
  • Individual analysis and heatmaps for 44 UK lenders: 56 pages of analysis 44 lenders.
  • Insight into what matters most to intermediaries: Analyses the themes that have the most positive and negative impact on whether brokers will recommend a lender or not.
  • Brand personality analysis: Insight into whether lender brand matters to brokers and how they describe the brands of 44 UK lenders.
  • Who’s winning the technology race? Who’s leading, and lagging, when it comes to lender systems.
  • How can lenders improve support working remotely? Looks at what brokers want from lenders in a post Covid-19 world with increased remote working for all.
  • Broker technology heatmaps: How satisfied are brokers with the CRM, affordability, criteria and product sourcing solutions on the market.

Who will benefit from the report?

The Mortgage Lender Benchmark is designed for mortgage lenders who work with intermediaries. It may also be of interest to firms looking to enter the market, technology providers, consultancies and regulators.

Get in touch

To find out more about the Mortgage Lender Benchmark, please email or call the team on 0203 488 5075.

Press coverage

The results of the Mortgage Lender Benchmark have been featured by a range of publications, including the following:

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