H2 2025 Mortgage Lender Benchmark
Released 1 December 2025
The Mortgage Lender Benchmark is the UK’s largest independent broker feedback study, used by lenders and providers who want an honest, actionable view of their performance.
The H1 2025 edition captures 5,207 pieces of feedback from 1,111 brokers across 134 lenders, covering 98% of gross mortgage lending. If you want to know who brokers recommend, who they avoid, and why – this is where you get it.
Use these insights to strengthen relationships, win more business and stay ahead of your competitors.
Key findings
Overall satisfaction
Overall satisfaction with mortgage lenders increased by 0.03-points to 4.25 out of 5.
Net promoter score
Net Promoter Score (NPS) is up 0.4 points on H1 2025 at +41.3.
Mainstream lenders
Mainstream lenders are the top-rated sector for the first time, with a Broker Experience Index of 72.4.
Buy to Let specialists
Buy to let specialists follow mainstream lenders closely at 72.1.
Specialist lenders
Specialist lenders were the lowest rated, with a Broker Experience Index of 64.1.
Looking for older Mortgage Lender Benchmark reports?
Broker insight capabilities
We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke, actionable insights for your market segment.
Purchase your copy now
Full Mortgage Lender Benchmark report: from £1,500
The complete analysis of lender performance. Everything you need to understand how brokers truly see your service and where you can win more business.
Lender broker verbatim feedback: from £500
Direct, unfiltered broker comments supplied in spreadsheet format. Perfect for diving deeper into the ‘why’ behind your scores.
Technology edition: from £950
Broker-led analysis of CRM systems, sourcing platforms, affordability tools, and criteria engines. See how your tech compares and where to improve processes.
Technology verbatim (raw feedback): from £150
Full broker comments on technology providers supplied in spreadsheet format. Helping you identify friction and boost case efficiency.
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