We regularly work with lenders to survey their brokers for insights, and compare the results with data from our Mortgage Lender Benchmark report.
Broker feedback solution
Our broker survey themes
As financial services specialists, we understand how to get the most out of your surveys. Our approach is designed to maximise useful data-collection in the following areas:
Overall satisfaction – how satisfied are your brokers?
NPS – what factors are influencing your Net Promoter Score results?
People – how do your customers rate interactions with BDMs, customer service advisors, and specialist teams?
Product – analysing your proposition in terms of pricing, criteria, fees, flexibility and product range
Process – how easy is it to use your services, including online user journeys, the underwriting process, speed and communication
Online tools and systems – is it easy to understand, navigate and use your online user journeys?
Speed – how quickly do you respond, and is it affecting your NPS?
Pricing for broker solutions
We offer several pricing options to help you find the right fit for your business.
Standalone broker survey: £800 + VAT
Report and broker survey: £1600 + VAT
Always-on broker links, including monthly analysis
From £450 +VAT (12-month contract)
Get started with broker solutions
Find out how we can help your business with dedicated broker insights
Our other solutions
Mortgage lender benchmark
The industry’s largest broker feedback survey, designed to provide in-depth analysis of the mortgage market.
Our proprietary analysis transforms customer feedback into useful data, generating superior insights and intelligence for your company.