Broker insight

We regularly work with lenders to survey their brokers for insights, and compare the results with data from our Mortgage Lender Benchmark report.

Broker feedback solution

Gather feedback directly from your own brokers

Compare the results with our Mortgage Lender Benchmark report

Get specific feedback to inform your strategy

See how your results compare to the rest of your industry

The option to add anonymous verbatim feedback

Customise the questions on your survey

Our broker survey themes

As financial services specialists, we understand how to get the most out of your surveys. Our approach is designed to maximise useful data-collection in the following areas:

Overall satisfaction – how satisfied are your brokers?
NPS – what factors are influencing your Net Promoter Score results?
People – how do your customers rate interactions with BDMs, customer service advisors, and specialist teams?
Product – analysing your proposition in terms of pricing, criteria, fees, flexibility and product range
Process – how easy is it to use your services, including online user journeys, the underwriting process, speed and communication
Online tools and systems – is it easy to understand, navigate and use your online user journeys?
Speed – how quickly do you respond, and is it affecting your NPS?