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Broker insight

We regularly work with lenders to survey their brokers for insights, and compare the results with data from our Mortgage Lender Benchmark report.

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Broker feedback solution

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Gather feedback directly from your own brokers

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Compare the results with our Mortgage Lender Benchmark report

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Get specific feedback to inform your strategy

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See how your results compare to the rest of your industry

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The option to add anonymous verbatim feedback

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Customise the questions on your survey

Our broker survey themes

As financial services specialists, we understand how to get the most out of your surveys. Our approach is designed to maximise useful data-collection in the following areas:

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    Overall satisfaction – how satisfied are your brokers?

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    NPS – what factors are influencing your Net Promoter Score results?

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    People – how do your customers rate interactions with BDMs, customer service advisors, and specialist teams?

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    Product – analysing your proposition in terms of pricing, criteria, fees, flexibility and product range

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    Process – how easy is it to use your services, including online user journeys, the underwriting process, speed and communication

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    Online tools and systems – is it easy to understand, navigate and use your online user journeys?

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    Speed – how quickly do you respond, and is it affecting your NPS?

Pricing for broker solutions

We offer several pricing options to help you find the right fit for your business.

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Standalone broker survey: £800 + VAT
Report and broker survey: £1600 + VAT

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Always-on broker links, including monthly analysis

From £450 +VAT (12-month contract)

Get started with broker solutions

Find out how we can help your business with dedicated broker insights

Our other solutions

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Mortgage lender benchmark

The industry’s largest broker feedback survey, designed to provide in-depth analysis of the mortgage market.

Find out more
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Customer insights

Our proprietary analysis transforms customer feedback into useful data, generating superior insights and intelligence for your company.

Find out more