Surveys
Need a bespoke survey to help meet a particular company objective, or to simply check what your customers think about you? Whatever you need, we've got you covered.
How our surveys work
You may have business-specific KPIs to monitor or a unique objective to plan for. We'll work with you to identify what you want to achieve from your survey, then develop bespoke question sets to help you get the results you need. Private or public surveys are possible - talk to our team to find out more.
Record data from every part of the customer journey
Isolate specific needs, such as account closures or vulnerable customers
Survey brokers, not just customers
Publish online or keep for internal use
Custom surveys, tailored to your needs
We'll start with a set of core questions for benchmarking, but you can add or remove questions to create a custom survey just for your specific needs.
Surveys designed to do more
In branch, in person, online
You aren't limited to one or two channels - every touchpoint can be surveyed.
Broker surveys
You can survey your intermediary network too, not just your customers.
Surveys for the whole customer lifecycle
Bespoke surveys for every part of the journey, from first contact to account closure.
Get additional insights
Want to understand your customer-base in real depth? Get additional insights that help you build a detailed picture of who your customers are, what they think about your business, and what you can do to keep them informed and engaged.
Ready to get started?
If you want complete control over your customer feedback and data, get in touch today and we'll help you find the plan that suits your needs.