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Torsten L

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Review of the HSBC, Credit Card:

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Terrible customer service - avoid at all costs!

After receiving my Platinum CC with a 10000$ Credit limit, I reduced it online to $6000 for security reasons. A month later I wanted to book international flights and tried online to increase limit back to $10000. Incising limit online did not work. I had to refill the form (provided same details as original application) and credit increase was denied. I called HSBC but the call center staff unable to provide reasons (offered to reapply in 3month time!). If I had been advised prior to reducing limit I had to re-apply to re-instate the original CC limit, I would not have reduced the limit. As a result, I missed out on a better airfare costing me money. I have now moved all my business to ANZ. Great job Jessica Power, Head of Wealth and Personal Banking, HSBC Bank Australia Limited for properly annoying and loosing customers! Never again. Reviewed on: 18th June 2024

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