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Alfie C

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Review of the Tandem, Savings accounts:

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Good savings rate, average customer service

I joined Tandem as compared to most other banks they had a high interest rate on their Easy Access savings accounts. I had an issue where I tried to send my tax rebate from HMRC into the savings account directly, but this was blocked because I could only deposit from linked bank accounts. This resulted in a back and forth of me calling both Tandem and HMRC with neither accepting responsibility. After my 4th call with Tandem they were able to resolve this. I appreciate it was my fault for not checking the terms and conditions on the account but I could have saved alot of time had customer service been more helpful initially Reviewed on: 18th June 2024

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