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Review of the Royal London, Life Insurance:

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Do not buy critical life insurance from Royal London

I was religiously paying my life insurance and critical life insurance for 3 years when I found out accidentally this year that I have cancer and the cancer cells have already gone outside of its original organ. I feel that Royal London could do everything in their power to delay the claim and they are doing that to me. They took information from my GP and surgeon and wanted more information and sent to wrong address and didn't correct themselves or update my record although they received a call saying that's the wrong email. Also, their call center agents don't have a clue what to respond back as an update and give misinformation again and again. I highly recommend you find out exact information about what they are waiting and from whom and chase yourself. In my case, I discovered that they were giving me false update until I found myself and confronted that they have received all the information they needed. If you raise a complaint, they will tell you that it will be assessed in 4 weeks and 4 weeks after they will inform they are still reviewing and again will come back after 4weeks. That's the start of a vicious cycle! I am contemplating to report to Financial Ombudsman Service if I can't progress any further. Good luck to all of you who have purchased insurance schemes from Royal London! Reviewed on: 3rd July 2024

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