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MrGetsEqual

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Review of the BGL Group, Insurance Broker:

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I dont even like coffee :-)

Initially things were fine for the first 2 years , always smashed targets in all 5 roles that i had. However very overstretching. Everything always end up YOUR fault whenever there's a system issue or when a customer complains due to a previous bad experiance from a previous advisor ,which is out of your control, its YOUR fault. I also twisted my knee in the office , no ones fault , due to my disability , which the management certainly knew about and required hospital treatment which they didnt log in the accident book. I also prompted in my return to work but nope , still didnt log in accident book A year later needed to go on the sick due to stress and had a doctors FIT which is given , only to still be harassed almost daily with , phones calls , text , emails , whatsapps asking when i will be returning. This is when i logged my greivance. The manager brought up that the previous year when i twisted my knee that i was seen walking fine going to the costa coffee over the road. This was when i started crying with laughter because A . I wouldnt ever pay 4 quid for a coffee B. My knee was absolutely goosed and got a lift straight to the hospital from family members C. When there's free tea or coffee 20 ft from my desk D. I dont even drink coffee :-) I handed in my notice and ask for 1 final meeting to which i left proud as punch after questioning BGL higher management about the integrity of the management and their non-existant HR Breaching there own health and safety policies as there was nothing about logging your own injury on work premises at the time.(there still may not be but hey not my problem) Breaching there own sickness policy stating they do home visits but said they dont when speaking to them (non contractrual code of conduct) And Fabrication by daring to question my character and credibility when lying about a Costa Coffee (that i dont even drink) BGL got off lightly due to the surprisely nice natured understanding contact center manager ,with whom we made an agreement shook hands, before my exit. Ive scored a very generous 1 star 1 because i couldnt score zero 2 because of the outcome of the final meeting (Remember i dont even like coffee) :-) Reviewed on: 22nd July 2024

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