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Paul S

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Review of the insurefor, Travel Insurance:

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Hide behind AXA and no customer service.

So we tried to make a claim on the insurance as we had a call from the hospital on the day of departure (packed and kids in the car about to leave) that my wife was advised not to fly. A couple of days before she had seen a doctor who thought her symptoms were just a virus but if she was more concerned she could pop to A+E to get checked over. The hospital said they couldn't find anything but it could have been a suspected stroke and they would do an MRI just to be on the safe side but that we were ok to fly in 2 days time. Obviously a consultant who was booking the MRI thought different, hence the phone call. Absolutely gutted we unloaded and felt assured that at least we would get the money back through insurance as we were medically told not to fly. After putting in the claim and a bit of backwards and forwards we also submitted her past 2 year medical history, no problem. Only to be told that because she had been to the doctors 20 months before with a headache and prescribed medication for 2 weeks our claim was rejected. In the doctors notes it states no reason found for the headaches and no further investigation required. We took out the insurance in good faith ans why would you take out an insurance policy that you knew would be useless ? So beware that any medication prescribed in the last 5 years from the doctor for any reason needs to be disclosed (probably best to request medical history from the doctor as who can remember everything they have been to the doctors for and how long ago it was??). I tried to talk to InsureFor to see if they would offer any other support who just hide behind AXAs decision and don't seem to care about customer care. Ruined holiday and no support or care given by InsureFor. Offered a chance to put it right and to help but just say they can't do anything (Yes they can, they are the company who sold the policy and who.my contract is with, they choose not to and that profits are more important than customer satisfaction). Obviously will not be using them again and would not recommend them for your travel insurance. Such a shame as would have happily used them again if the experience was positive. Reviewed on: 30th July 2024

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