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Brooke A

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Review of the Lendable, Personal loan:

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Absolutely awful company.

Absolutely awful company. August 2021 a loan was taken out from Lendable in my name fraudulently. This was reported to lendable straight away, the process was very difficult. Once I filled in everything I needed to Lendable basically called me a liar, I spoke with some very rude and cheeky people on the phone, patronising me and again calling me a liar and trying to persuade me in to paying them. This was very upsetting at the time. After 3 years of fighting this with Lendable I had no choice but to go to the financial ombudsman, who helped me massively. The ombudsman made their final decision in February 2024 and decided that I was not liable for this loan and Lendable were at fault. They instructed Lendable to refund any payment they had taken from me and wipe this loan from my credit file. 6 months later and Lendable still have not done this, I have chased them and the ombudsman have chased and no response. The financial ombudsman had to then threaten to escalate the matter to the Financial Conduct Authority (FCA). After the ombudsman advising this, of course now I have heard from Lendable. In summary, the company is awful and full of horrible agents, and you won’t be believed if it’s anything to do with fraud. I have waited since August 2021 to have this resolved, absolutely shocking and disgusting the way I have been treated. I had to totally put my life on hold due to this, I should be entitled to some sort of compensation. Reviewed on: 21st August 2024

Reply from Lendable Hello Brooke, Thank you for reaching out and sharing your experience. We are sincerely sorry for the distress and frustration this situation has caused you over the past few years. We appreciate how significant the impact of fraud can be, and we take your feedback regarding our communication and the handling of your case very seriously. At Lendable, we aim to work closely with the Financial Ombudsman Service (FOS) and adhere strictly to their final decisions. Our policy is to process any required refunds, update credit files with the relevant agencies, and issue any mandated compensation as promptly as possible once a final resolution is reached. We regret any delay that may occur during the administrative implementation of these decisions, as we strive to resolve these matters efficiently to help our customers move forward. For security reasons and to protect your financial privacy, we cannot discuss the specific details of your account, the fraud investigation, or the status of your refund on this public forum. We are committed to maintaining the confidentiality of your data at all times. We would like to ensure that all actions required by the Ombudsman’s decision are being finalized immediately. Please contact us directly at [email protected] so our specialist team can provide you with a direct update and ensure this is resolved for you. Best regards, The Lendable Team Response date: 13th April 2026

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