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Review of the M&S Bank - Marks and Spencer, Credit Card:

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Credit Card Application Nightmare

This morning, I spent 45 minutes attempting to speak to an advisor at MandS Bank on the following numbers without success: 0800 997 996 0345 600 5860 Whilst I am able to connect to their telephone automated system, each option ultimately requests that I enter my digital banking details? If I was an existing client I would but as a potential customer, it is impossible. I have gone as far as trying to locate an email address and/or on-line form. Such actions have also proven fruitless. Has the whole business world decided that customer, indeed, potential business means nothing these days? All I want to know is whether a Credit Card Plus application has an outcome? Their acknowledgement email (yes they used email) stated that it would take up to 5 working days for an outcome. It has been 6 working days and I really would like to know the outcome of my application at this time. Does anyone know how to make contact or should I jump on a bike and search for ET. Joking aside, this really is not good practice. Future applicants - be warned! Reviewed on: 17th September 2024

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