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Angela R

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Review of the Barclays, Business Banking:

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I would give zero stars if I could.

I would give zero stars if I could. I have a small business and opened a Barclays business account. They phoned me out the blue and said they were from Know Your Customer team and asked for birth date, mother’s maiden name… I said sorry I don’t know who you are, was a bit rude and hung up. They then put a red mark against my name and account and for over a year have been demanding details about the business - making me complete forms of information, repeatedly said there’s missing details. They have frozen access to my bank account over 25 times in the last year. I’ve spent weeks worth of time talking to them to unfreeze it so I can pay people and receive income… it’s been awful. I have contract that pay in so it’s hard to switch banks. I put in a complaint and they closed that after two days without talking to me to resolve anything. Stay away from them if you are thinking of using them. This is harassment and I’ve thought of giving up on the business at times when I’ve been trying to pay things only to find my account frozen and it’s an hour wait in call centre queue to explain the issues yet again… Reviewed on: 25th September 2024

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