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Review of the Lloyds Bank, Club Lloyds Current Account:

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Current account opened then CLOSED!

I tried to open a current account online to take advantage of the offer of extra cash to use the current account switiching service. All seemed to go well and I got a number of emails welcoming me to the bank etc etc, then out of the blue a text message saying I had to go into the branch with my passport to confirm my identity. Currently living in Spain for the winter so couldnt do it. So incredibly unhelpful when I foolishly tried to tell them using their chat service as I dont like using the phone. Went from one 'chatbot' to another, no help at all. I kept asking to talk online to a real human but I dont think they have them, although their bots all had solid british names of course. Total rubbish. Appalling customer service. Then had text message to say they had closed the account!! Tried to get through to them using the bots again to ask why. Ha ha, no joy of course but I am concerned they may have put a note on my credit file in which case I shall be livid. Still getting jolly emails about how pleased they are I have joined!! Have never had anything like this before. DO NOT ATTEMPT TO OPEN NEW ACCOUNT WITH THIS SHOWER. HOPELESS. I am still furious with them. No wonder they are offering the biggest bribe at the moment. Reviewed on: 17th November 2024

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