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Mark B

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Review of the Standard Life, Pensions:

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Standard Life were straight forward.

Buying an annuity from Standard Life was straight forward and everything went smoothly. They transferred me to Hub Financial Solutions to complete the transaction and they were very professional too. I also had a pension, (and now an annuity) with Aviva, who were poor in comparison to Standard Life. Reviewed on: 13th December 2024

Review of the Aviva, Pension:

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Delays, but sorted out in the end.

I had a Friend Provident pension which was taken over by Aviva. I decided to buy the annuity from Aviva to get the benefit of the guarantee. Every step of the process was slow and at one stage it took 3 weeks (and 2 more phone calls) to get a prepaid envelope (which should have been included in my pack in the first place). Even getting a quote took 8 weeks. After the forms had been filled in there was an inexplicable delay (5 weeks) until I got my first payment. Which was then 2 weeks after my scheduled retirement date. However, I am now completely satisfied with the outcome and staff have always been polite and friendly. Reviewed on: 13th December 2024

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