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Liam S

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Review of the By Miles, Car Insurance:

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Absolute sham of a company.

Absolute sham of a company. The underwriting insurer is UK Insurance. In the event of a claim you will speak to Auxillus (claims handler). Then UKI will administer the claim except you will likely have to do EVERYTHING. None of the systems are joined up so there is no customer journey. No-one in UKI will own the case. Prepare for any email you send to go unanswered indefinitely. Garage will not be instructed. When they get instructed that will not be received. Eventually they are likely to write you car off based on images you send. You will get no response from their garage. AVOID. Go with a real insurer like One Call, not a broker. Pay more for that as not worth the aggravation of DIY claims. Reviewed on: 12th March 2025

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