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Tim Deegan

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Review of the One Call Insurance, Car Insurance Broker:

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A Terrible Company

First of all One Call phoned me even though I had selected not to be called by the two cheapest quotes on the comparison site. They then sent me a pin number to log in to my account, so I went to their website and there is no option to log in. So I asked them on their live chat where they told me that they would email me a link. This goes against all the anti phishing advice, where it says that you shouldn't click on links on emails, and that you should go to the official website and click on the login link on there. I was unhappy about their security and asked how long it would take to get a refund if I cancelled, only to be told it would take up to 8 weeks. This is against distance selling regs. The conversation went on with her telling me loads of untruths, and refusing to pass me on to a manager. So I phoned their customer service, got cut off once, then eventually got through. The recording at the start of the call said that i could access my account through their website, but you can't. I then had another conversation where I was told that it only takes 3 to 7 days to process refunds. But she said that they charge a £49.99 cancellation fee, even during the statutory two weeks cooling off period. this is also against distance selling regulations. Reviewed on: 25th January 2017

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