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Kate Rushton

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All reviews (3)

Review of the Explorer Travel Insurance, Travel Insurance:

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Great support, clear comms, easy to extend my policy

I bought this insurance for a multi-month trip. I needed to extend my insurance for an extra month and it was incredibly easy to do using their customer support at a reasonable cost. Due to being overseas at the time, they were okay with my parents paying for the extension and calling to organise it. I can't recommend them enough. All communication was prompt, clear and easy to understand in simple English. Reviewed on: 23rd August 2024

Review of the NatWest, Basic Account:

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Friendly, helpful and have a bank in my local town

During the pandemic, NatWest called me a few times as part of their "check-in" process. We discussed mortgages and what I could do to put myself in a better position. They provided some reassurance that I was in a better place than I thought, which was great. Also, on a number of occasions, I have had to go to the local bank to cash in cheques and do other things. The staff are always helpful, friendly and covid-compliant. I am just so grateful that my town of 26k still has a bank I can work into and use on a Saturday. Reviewed on: 12th January 2022

Review of the HSBC, Bank Account:

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Quick and Response Customer Service with Flexible Overdraft

A very customer friendly bank. Great online feature to ask questions without needing to go through a call centre. Very flexible on overdrafts. My online gripe is the upselling at the end of calls but then I just quickly end the conversation. Reviewed on: 4th February 2017

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