Lusi Peake's community profile page

Write a review

Viewing profile for,

Lusi Peake

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Gadget Cover, Gadget Insurance:

View on product page

HORRIBLE EXPERIENCE WITH GADGET-COVER.COM

I'm insured with gadget-cover.com. NEVER USE GADGET COVER INSURANCE I made a claim for the lost device. Within the next 24 hours I provided all the required documentation. The claim was accepted and I've been told that within 5 working days I'm gonna receive a replacement gadget. I waited 2 weeks. Nothing. I sent an email. Nothing. Another email. Nothing. I called customer service. I was 2nd n the queue and I waited over 30 minutes. The customer service said that they don't deal with it and they will send a request to the stock team. I waited another 2 days. Nothing. I called again aind was 3rd in the queue. Waited 43 minutes. Customer service told me exactly the same, that they will send a request to the stock team. I said I wanna make a complain. I've been told that the manager is busy and will call me back within 24 hours. As you can predict, nobody called me. I'm still trying to get a replacement gadget. Very disappointed. I have a 12 months contract with them. Hopefully I can end it earlier and insure my mobile somewhere else. If you know any good trustful insurance company I would appreciate if you let me know Reviewed on: 8th March 2017

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.