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Rebecca

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Review of the Sainsburys Bank, Cash Passport MasterCard:

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USELESS CARD AND USELESS CUSTOMER SERVICE

This card is not smart, the customer service team are definitely not smart and give out false information and are completely incompetent aswell as unknowledged on how this bag of shite card actually does work!!! Purchased the card on the Uk and registered and loaded my card ready for my 3 week USA holiday, first few reloads on the website we’re fine as below £500, as soon as I tried to reload more than £500 via the website, payment failed each and every time for no reason, I’ve spent hours of my holiday on the phone to someone in Thailand (for a UK customer service????) to be told, wait 24 hours than try again, wait 72 hours than try again??? Sent a screenshot of message that kept appearing, spoke to 3 different supposedly called supervisors, one who guaranteed me I could reload my card on a set date and time and yes, it failed once again, the only way I could top up this card was once every 24 hours for no more than £500, for a family of 7 holidaying in Florida I needed more to book tickets and actually lost about 3-4 days of my holiday due to waiting for card that never worked! I must have spent 5-6 hours on the phone to them, being fed false information, even if you fail to top the card up, you have to wait 24 hours before you can try again? Yet, it is their card that is at error and not doing what it is supposed to do? How you are meant to load £5000 on in 24 hours when I only managed mobile top ups is a mystery to me! I’m home next week and definitely escalating to FOS as it has ruined my holiday plans, lost me days off my holiday, all because this card doesn’t actually do what it says it does, it is useless along with their customer service too! Reviewed on: 31st August 2019

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