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Review of the HSBC, Bank account:

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Over the top security makes my money like it's theirs!

The approach HSBC have to security is so over the top there is a very detrimental effect to the service you receive. Moreover departments do not speak to each other so you tell the same information to different people over and over again. Issue 1). I've had my card cancelled and re-issued more times than I care to mention. The end result is a I am frequently left without access to money. The trigger is always buying something online from reputable sites. This is 2014 and online shopping should not be classed a suspicious activity. Issue 2) We were in Paris on holiday and my cards got suspended. However I'd already called HSBC the day before and told them I was heading there. I was not a security risk, it was the opposite. What could be more secure than telling them where I was going to be in the future. The end result was presents could not be bought and I spent my holiday waiting to speak to HSBC to resolve the matter. Holiday was tarnished. Issue 3) I needed to transferred a large sum the same day. I did this in person in branch with photo ID in my lunch. At 17.56 the same I got a voicemail saying they'd suspended the transfer. I called back at 18.01 and the dept was closed. It took until 9.45am the next day to resolve the matter. End result: the money did not get transferred the same day. They will not recompense me for the fee. They will not acknowledge the costs I've to bear for the money not being transferred the same day as I needed it to be. Reviewed on: 5th December 2014

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