Paula has been extremely helpful and informative for many years during my time with Darlington. Her communication skills on all platforms are amazing.
Reviewed on: 2nd January 2024
Recently updated website is now contemporaneous but after getting locked out I received great service on the end of the phone (after getting straight through with almost no hanging on) from the Customer Contact Administrator at the Savings Direct team in Darlington. Problem sorted!
Reviewed on: 28th December 2023
Being a technophobe, I totally messed up my login to the new Darlington website. This happened months ago and I have been putting off getting in touch with the Society via telephone, as I knew probably wouldn't understand, what I had to do.
Simon answered my call and was very knowledgeable, helpful and polite, sometimes having to repeat some of the stages, but in the end he got me through it. Thank you Simon.
Reviewed on: 22nd December 2023
