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DBS Verified Member

247

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All reviews (247)

Review of the Darlington Building Society, Savings:

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Getting online, interest statements and account queries

Today I rang the help line to find out how to get online with the new system. Simon led me through the process, each step of the way, while I stayed on line. He was quite knowledgeable about other queries I had too, regarding existing accounts. Reviewed on: 23rd November 2023

Review of the Darlington Building Society, Mortgages:

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Excellent service

We had a telephone consultation with Ann Walpole at Darlington B/scy, we have known Ann for some time now she is very professional and pleasant and was able to answer all of our queries and give us clear instructions to the next stage of the process, in all of our dealings with Darlington B/scy all of their staff go out of their way to help. We would recommend that if anyone is looking for a good building society look no further than Darlington. Well done all. Reviewed on: 21st November 2023

Review of the Darlington Building Society, Mortgages:

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Excellent customer service

I’ve been a customer for mortgages with DBS for 10 years now and they’ve always looked after me. I like that you can speak to people local and deal with the same person. There’s a personal touch that is lacking at bigger banks. Paula Marshall has dealt with my most recent application for a house move, porting the mortgage over and additional lending. She has been very helpful and kept me updated with progress. Paula has dealt with my case beyond my expectation. I appreciate how quickly the application was processed. My thanks to Paula and DBS for the continued excellent customer service Reviewed on: 17th November 2023

Review of the Darlington Building Society, Savings:

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Great service

Simon was very helpful when I rang the branch today Reviewed on: 17th November 2023

Review of the Darlington Building Society, Mortgages:

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Very efficient and helpful Speak to realpeopl

Always speak to real people, might be put on hold and hear a recorded message, but not for long and problems invariably dealt with efficiently without being passed from pillar to post. Always very helpful and even ring back when necessary, that's a first for me! Reviewed on: 15th November 2023

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