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Michelle McCormick

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Review of the Glasgow Credit Union, Loans:

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Why Glasgow Credit Union?

I have been a member of Glasgow Credit Union for over 20 years, and believe they provide a fantastic service, with staff on hand to deal effectively and efficiently with all my enquiries. - Their staff are always polite, courteous, friendly and respectful - They move with the times - offering digital services, telephone banking - allowing their customers the choice of how they want to communicate with the Credit Union - They keep in regular contact with their members with electronic news about their services - They have an easy-to-use website, which is always kept up-to-date - They send regular text messages updating customers on savings/loans - they also send out paper statements - They engage with their customers, inviting them to join in competitions - Their staff are Ambassadors for the Credit Union and a member of staff comes along to our organisation every year to speak with our new intake of Modern Apprentices, introducing the benefits of saving with a credit union and encouraging them to join: they also bring along their own modern apprentice as part of their development in promoting their Credit Union I have encouraged many of my friends and colleagues to join. My daughter is also a member of Glasgow Credit Union, and she now raves about the services they provide. I think that the service they provide is seamless - it is excellent from start to finish; Glasgow Credit Union are deserving of this award based on the truly excellent service that they provide. Reviewed on: 28th May 2020

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