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Review of the Muddy Paws (formally VetsMediCover), Pet Insurance:

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Incredibly Rude 'Customer Service'

I called this company to ask some questions and get details about whether they would insure my pet. Was pleased at first as everywhere else I'd called had had at least a 10 minute waiting time and someone picked up immediately. However the woman I spoke to was incredibly rude and being extremely difficult! Kept interrupting me and quite frankly I felt like she was treating me like an idiot. Wasn't seeming to actually listen to the questions I was asking and just wanted me off the phone. When she frustrated me enough that I pointed out to her she'd interrupted me repeatedly and wasn't letting me finish a sentance, she interrupted me again! I never ever just hang up on people or companies but I had no other option in this case, call didn't even last 3 minutes and didn't get any answers to my questions. Based on this 'customer service' alone I wouldn't touch this company even if it was the only option. Stay away if you know what's good for you! Reviewed on: 2nd September 2020

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