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Review of the James Hay Partnership, Financial Advisers:

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Utterly appalling - avoid like Covid 19

Had a pension with one of the firms they took over. Since then charges have gone up and the customer service has become diabolical. When I call I am on hold for over an hour before I get through, if I get through at all. Secure messages routinely ignored. Their Covid 19 emergency number for those facing difficulties has now been shut down. As soon as I can I shall transfer away from them. An utter shambles. Reviewed on: 22nd October 2020

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