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Emmanuel Young

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Review of the Zempler Bank (formerly Cashplus), Business Account:

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AVOID AT ALL COSTS. FUNDS HELD FOR 6 WEEKS. CUSTOMER SERVICE UNPROFESSIONAL AND CLUELESS. COMPLAINTS FOBBED OFF

We lost access to our account as a result if a supposed technical difficulty 6 weeks ago. We were told the "technical department" was looking into it. 2 weeks in, with no update and after repeatedly calling to investigate, we were then told that the notes suggested this "department" had only looked into it once. The following week, we called again and then were informed that our account was to be closed within 60 days as a result of a business decision. We received no correspondance in writing of this nor wouod we have found out if we dudnt make the repeated effort to contact them. During that call, we were told if we provided details for another business account, our funds would be transfered so we set one up and did exactly that on Monday. When we did so, we were told that within 2 days, another "department" would receive the details and pass it onto a "manager" who would then authorize the payment. 3 days pass we call again and find out this did not happen. Today we called again and it still hasn't happen but we're now told it could take up to 30 days. During this time, we have had no access to our business' funds, have lost relationships with clients and have spent time and money on calling to find out what is going on. We complained and demanded compensation for the cost and loss of business this has called, they responded essenrially saying no to it all and still havent resolved the matter of oue funds. AVOID THIS BANK AT ALL COSTS. We are told different thingd everytime we investigate, they make no effort to inform us of anything and fob off complaints. Quite simply, we will be complaining to the FCA and Ombudsman regarding their behaviour, with details of all the conversations we have had with them and with whom we have spoken. Furthermore, we will now be making a court claim for our funds and the costs we have incurred next week. Our advice: STAY AWAY AT ALL COSTS If anybody else has had a similar experience, please get in touch as we'd like to take as much action as we can not just to get out situation resolved, but to make sure this "bank" is held accountable. Reviewed on: 24th October 2020

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