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Kieran Hargan

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Review of the Hoist Finance, Debt Collection:

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Rude and ill informed staff, inaccurate records and statements of account.

I had a Marbles credit card account which was passed to Hoist Finance as I fell behind with payments. They are a very difficult company to deal with and it seems that their sole objective is to recover funds as quickly as possible with no regard for an individual's financial circumstances. I felt so aggrieved by the treatment I received from them that I took my case to the Financial Ombudsman who upheld my complaint and instructed them to pay me compensation. Despite, although they did pay the compensation, they have continued with their questionable practices. For example, they issue me with monthly statements dated on the 6th of each month but the payment date is shown as the 5th of the same month. Obviously it is impossible for the payment to reach them by the date shown on the statement and as a consequence they report missed payments to the Credit Reference Agencies on a monthly basis. Reviewed on: 8th March 2021

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