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Fiona jk

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All reviews (11)

Review of the FairFX, Travel Money:

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Brilliant product

I ordered a card for my daughter to use while she went on holiday with friends from uni. I topped up the card as she used the money, meaning if it got stolen, the thieves would only get what was stored on the card at the time. Much better than ordinary credit card as no surprises with foreign exchange rate. Reviewed on: 10th June 2018

Review of the HSBC, Bank Account:

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terrible customer service

spent weeks trying to set up internet banking, customer service no help at all, kept reading from a script instead of listening to actual complaint. have closed account and moved to another bank Reviewed on: 10th June 2018

Review of the HSBC, Bank Account:

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Awful customer service

extremely unhelpful, rude customer service agents who do not appear to listed to your issues but just repeat platitudes from a script. We had an issue where cash paid in at a branch "disappeared" for over 2 weeks, during which time outgoing payments were bounced and we incurred bank charges. We had to fight tooth and nail to get reimbursed, they refused to admit the error was theirs. Dreadful service. Reviewed on: 6th January 2018

Review of the The Co-operative Bank, Current Account:

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good customer service, but don't like paying for "benefits" I don't use

The Co-op customer service people are always helpful and seem to genuinely try to solve your issue, rather than just parroting responses from a script. However, the benefits, such as phone insurance, that come with the monthly fee are no use to me. The account comes with a £200 overdraft which is really useful in case an unexpected payment hits which is not covered by the account balance. Reviewed on: 6th January 2018

Review of the HSBC, Premier Bank Account:

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terrible service, inflexible and unhelpful

HSBC sent us a KYC pack to fill in, in spite of us having been customers for over 20 years. We had just moved house and explained than we did not yet have the required utility bills to provide them with proof of address. They froze the account, stopped an incoming deposit and bounced all the direct debits. Customer services just kept repeating the same nonsense about their procedures. We closed the account. HSBC refused to transfer the direct debit details to our new account, saying we still had not complied with their KYC procedures. I will never recommend them to anyone. Reviewed on: 30th December 2016

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