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Fiona jk

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Review of the HSBC, Bank Account Pay Monthly:

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terrible customer service, lots of extra charges

the customer service staff never actually listen to your issues, just read back from a script. they never admit the bank has made a mistake. we paid cash in at a branch, it took a week for it to be credited to our account in another branch, during which time we went into overdraft by less than £10. The bank charged us £30 for an unauthorised overdraft, even though we could prove we had paid money in. They moved our account to a monthly fee account without asking us. We are applying to get the fees refunded and will be moving to another bank. Reviewed on: 19th February 2016

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