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Christy Herman

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Review of the Globelink International, Travel Insurance:

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Very slow customer service by company which handles the claims

Right Path, not Globelink handles the claims and the process is maddeningly slow, takes months to complete a claim and get the pay out, email respones take generally 2 weeks for every single email answer, even when they are asking for doccumentation. Reviewed on: 23rd August 2017

Reply from Globelink International Dear Mrs. Herman, we are sorry for your progress with the Claims Handlers slow and we have passed your comments back to them. Response date: 22nd September 2017

Review of the Globelink International, Travel Insurance:

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Very slow and tedious proceedure for processing claims

While I was finally awarded the small amount that I claimed last year, thank goodness, it took...7 months and I had to repeatedly contact the company "Right Path" , NOT Globelink -do even get the claimed followed up. They sent their last request for documentation in early June and I waited and waited for a response - nothing. I finally wrote a month ago, it took 2 weeks to get a reply, then I replied and it took another 10 DAYS at least to get a simple reply. Obviously the company makes money..by not releasing the claim money in a timely fashion. The "auto response" always says, Dear Sir /Madam, We acknowledge receipt of your recent email. Please note this will be attached to your claim and you should expect to receive a response within the next 5-7 working days." The claim moves forward at a snail's pace. By the time you get a response, you have almost forgotten what was requested and what you wrote the last time. This system is maddeningly slow - I can't say it works very well. If you are not of a mind to be persistent, you will NOT get your claim reimbursement. Reviewed on: 23rd August 2017

Reply from Globelink International Dear Mrs. Herman, we are sorry for your progress with the Claims Handlers slow and we have passed your comments back to them. Response date: 22nd September 2017

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