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David Court

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Review of the TSB, Platinum Current Account:

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Going downhill

I've been with Lloyds, which became Lloyds TSB, and now TSB, for almost 30 years. For almost all of that time, they were pretty good - great service, and the Platinum account was pretty good value when it first came out. I'm now finally getting round to downgrading my Platinum account to a free one. I'd been meaning to do it for ages due to the deteriorating value (higher price, fewer features), but recent poor service has tipped me over the edge. No point listing all the instances - they're mostly minor but do add up - but being turned away today from trying to pay cash into my account was the last straw. If you're not able to deposit cash, then what's the point of a local branch? Apparently handling cash is "too expensive, we wouldn't be able to keep the (city centre) branch open". Reviewed on: 17th August 2021

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