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Review of the Go Girl, Car insurance:

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UNDERHAND GOGIRL

AVOID THIS COMPANY -My daughter was on our policy as a named provisional driver, In April 2016 she passed her test, normally a reason to celebrate but not for us with this company. My wife rang on 12th April 2016 to inform you that she had passed and asked for a quote to see how much it would be to put my daughter on the insurance now she had passed. She also asked if my daughter could still drive if we were in the car, as she had been doing on her provisional licence. My wife was told it would be illegal for my daughter to drive and was given a quote of £1,403 extra. My wife asked if she could think about it and was told the quote was valid for the next 7 days. In no way shape or form was my wife made aware that the whole policy would be cancelled if we didn't get back to them within the 7 days. If they had she would have phoned back or removed my daughter from the insurance there and then. My daughter was then unable to drive the car and was looking to buy her own. My daughter put a deposit on a car on 16 April2016 which she insured in her own right to start from 20 April 2016 when she collected her car. My wife rang you on Thursday 21 April 2016 to remove our daughter from our policy to find with horror that they had cancelled our full policy and that we had been uninsured for two days. Fortunately the car had been parked on the drive. My wife explained that in no way had it been explained that the policy would be cancelled in this way and asked to speak to a manager as the gentleman could not help her, only requoting that the policy had been cancelled and there was nothing that could be done, My wife was passed on to "Erin" who said the policy had been cancelled because we had not been in touch that they had sent two emails, one threatening cancellation the other confirming cancellation. They also listened to the original phone call but made no comment other than to say if I wanted a transcript it would cost £10. They confirmed that as they were an online service they would not insure us over the phone and left us without insurance. They said an £80 refund had been sent to my wife's account. They have dealt with us most underhandedly and our loyalty in renewing with them was misguided. We have now found we are incurring costs with other insurances because they cancelled our policy. Reviewed on: 27th April 2016

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