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Bruno Romanelli

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Review of the Property Master, Buy to Let Mortgage Broker:

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Dishonest and unresponsive

This company will hound you when they want to get your business and literally ignore you when there is a problem that needs resolving. After making an initial application for a product (which turned out not to be available) I was contacted to take payment. When I questioned why I was required to pay before completion or even an initial acceptance of the application, I was told in no uncertain terms that the fee only applied if the application went to completion and that if for any reason the completion did not happen through PM, the fee would be refunded. Not only did they take their fee but they also took the product fee (even tho the product was not available). After the application was halted due to non-availability I was left dealing with a passive aggressive agent who was very unresponsive. When i decided to withdraw from the procedure, I requested my refund on three different occasions and received NO, that's ZERO response including an official complaint to the company. I will be making an official complaint to the FCA, it's unacceptable to say one thing in order to take money from customers and to go back on that when that situation arises. Reviewed on: 23rd September 2021

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