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B Gill

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Review of the The Currency Club, Travel Money:

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Awful

COMPLETELY AWFUL! I placed an order to exchange currency and recieved a notification that I would receive it by post (which I paid for) by 1pm the following day. The money was taken from my account straight away. Having waited all of the following day I did not recieve my order. I emailed the Currency Club with no response back. I eventually received my order having sent three separate emails four days later. I called the Currency Club and despite having recieved a notification that the order would arrive the following day and money being taken out of my bank account on the day of my order I was simply told that it was a glitch. I have submitted a complaint and was told I would be contacted back with 14 days, yet three weeks on no one from the Currency Club has bothered to investigate and respond to my complaint. I do not recommend The Currency Club, and will never be useing them again. Do not use if you want a quick and reliable service. Reviewed on: 27th October 2021

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