Bridget Carroll's community profile page

Write a review

Viewing profile for,

Bridget Carroll

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (3)

Review of the Holidaysafe, Travel Insurance:

View on product page

Don't buy insurance if you have AF

I had paid for multi-trip insurance. I had told them about an existing medical condition - paroxysmal Atrial Fibrillation that I developed after the Covid vaccines.. Whilst I was away on holiday, I was offered a cardiac ablation (which I had previously turned down) but subsequently decided to accept it. I had the procedure - which has a high success rate of curing AF - when I returned home. I rang up to inform Holidaysafe that I had had the procedure to cure AF and they charged me £43 MORE! I wasn't informed at the time of booking that there would be an extra charge if I had a CURATIVE procedure. Moreover, I wasn't told either at the time of booking the ANNUAL policy that if I had the procedure, I would not be insured to travel for 6 weeks afterwards. If I'd known this, I would have obviously booked a single trip insurance, because I couldn't be covered for 6 weeks of a 52-week policy. I was booked to go on holiday 5 weeks and 3 days after the ablation. I told this to Holidaysafe and asked if cover could be suspended for the 4 remaining days and then reinstated as soon as the 6 weeks post-procedure were up. They took ages to get back to me, then rang me whilst I was abroad to tell me that they were cancelling my insurance altogether. I have booked insurance for myself and my three children for over 12 years previously and made no claims, but I will NEVER book with them again. They failed to give me full disclosure or full information about what would happen if I had the ablation procedure (a standard treatment) at the time I paid for annual insurance and they did not act reasonably when I was honest and made a reasonable request for the insurance to be suspended until the 6 weeks was up. This was only 4 days, but no - they left me without insurance when abroad. How is this reasonable? Or fair? The Complaints procedure was hopeless. Reviewed on: 21st August 2024

Review of the Voyager Insurance, Travel Insurance:

View on product page

Staff were friendly, informative, helpful

Staff were friendly, informative, helpful and seemed honest. I was able to buy insurance even though I was already abroad. I had a range of options offered. Reviewed on: 21st August 2024

Review of the Holidaysafe, Travel Insurance:

View on product page

Good choice of policies

There are various levels of cover, which are clearly explained, in some detail. It's easy to complete the application on line, but there is also a customer services number too. The policy is detailed too and easy to follow, despite being extensive. I have not made any claims, but have been purchasing insurance through Holidaysafe for a few years, without problems. Reviewed on: 29th September 2017

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.