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DawnR

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Review of the Swinton Insurance, Car Insurance:

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Agresive, unhelpful customer service

After looking for car insurance on comparison sites I decided to check out Swinton. The sales staff on the phone were helpful (or so I thorght at the time), and found me a good deal on my L200. Everything was fine, direct debt set up, no worrys. After the 2nd payment was taken I was taken I recieved a letter from Swinton saying my insurance had been canceled. The following month thay took out double the usual direct debit payment plus a "Cancelation fee". Puzzeled, I phoned customer service and asked 1. why had thay canceled, 2. why had thay taken double payment, 3. why I had to pay cancelation fee when thay canceled the policy. The custumer service staff was abusive saying it was my fault thay had to cancel the policy as an L200 was classed as a van. Since that was the same vehicle I insured I could not see the problem. Every month since I recieve another bill for unpaid account, even though the policy was canceled 6 months ago. Reviewed on: 8th September 2015

Review of the Swinton Insurance, Car Insurance:

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No claims bonus

When I switched to Swinton Car insurance thay askedme for proof of my no claims bonus. This is fair enough, so i sent them proof. A couple of weeks later thay phone sayingI must send proof of no claims, thinking it might have someow gone astray I sent the proof again. The same thing happened again, three more times, I am still not sure why I have to prove m no calmes every two weeks for the past three months. Reviewed on: 25th March 2015

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