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Review of the The Co-operative Bank, Current Account:

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Queues, staff not being directed to assist customers and generally milling around. Sadly gone are the efficient Brittania days. My account is moving elsewhere

Going into a branch to change my address. I was directed to take a seat, after 10 minutes watching the same 3 staff members mill around, chat and not even attemtp to clear the counter queue I was finally approached and told I needed to make an appointment... for 25 minutes later. I went to the Nationwide next door to do the same thing and was assisted immediately. Reviewed on: 26th March 2015

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